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Service Business / Springer

Citation Profile [Updated: 2023-11-03 08:28:08]
5 Years H Index
17
Impact Factor (IF)
1.07
5 Years IF
0.78
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
2007 0 0.46 0 0 20 20 115 0 0 0 0 0 0.2
2008 0.1 0.49 0.13 0.1 25 45 113 6 6 20 2 20 2 1 16.7 3 0.12 0.23
2009 0.24 0.47 0.24 0.24 25 70 183 17 23 45 11 45 11 4 23.5 0 0.24
2010 0.18 0.48 0.21 0.16 22 92 68 19 42 50 9 70 11 12 63.2 5 0.23 0.21
2011 0.36 0.52 0.47 0.28 23 115 165 54 96 47 17 92 26 42 77.8 8 0.35 0.24
2012 0.18 0.52 0.38 0.21 28 143 171 54 150 45 8 115 24 45 83.3 3 0.11 0.22
2013 0.35 0.56 0.36 0.28 36 179 176 65 215 51 18 123 34 38 58.5 2 0.06 0.24
2014 0.33 0.55 0.33 0.23 33 212 137 70 285 64 21 134 31 54 77.1 0 0.23
2015 0.28 0.55 0.45 0.32 38 250 187 113 398 69 19 142 46 63 55.8 2 0.05 0.23
2016 0.25 0.53 0.4 0.36 10 260 43 103 501 71 18 158 57 14 13.6 0 0.21
2017 0.58 0.54 0.56 0.54 40 300 150 168 669 48 28 145 79 74 44 0 0.22
2018 0.52 0.56 0.72 0.52 34 334 153 239 908 50 26 157 82 118 49.4 8 0.24 0.24
2019 0.53 0.58 0.67 0.55 34 368 109 246 1154 74 39 155 85 135 54.9 4 0.12 0.23
2020 0.75 0.7 0.66 0.63 24 392 112 258 1412 68 51 156 99 84 32.6 4 0.17 0.33
2021 1.17 0.87 0.74 0.82 30 422 53 313 1725 58 68 142 117 128 40.9 8 0.27 0.32
2022 1.07 1 0.69 0.78 48 470 35 324 2050 54 58 162 126 123 38 11 0.23 0.31
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
12009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

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52
22009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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46
32020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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42
42011Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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34
52014The level of innovation among young innovative companies: the impacts of knowledge-intensive services use, firm characteristics and the entrepreneur attributes. (2014). Ribeirosoriano, Domingo ; Mas-Tur, Alicia. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:51-63.

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31
62012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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25
72007The importance of the activities of service business in the economy: welcome to the Service Business. An International Journal. (2007). Lee, Sang ; Roig, Salvador ; Ribeiro, Domingo ; Olson, David. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:1:p:1-5.

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23
82009Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index. (2009). Raposo, Mário ; Duarte, Paulo ; Alves, Helena. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:85-100.

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22
92017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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21
102020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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20
112015Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model. (2015). Hsu, Chih-Cheng ; Cheng, Hilary ; Tzeng, Gwo-Hshiung ; Lu, Ming-Tsang. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:3:p:541-565.

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20
122012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. (2012). Kim, Min-Su ; Jeon, Sunran . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:3:p:279-295.

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20
132009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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19
142013The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. (2013). del Bosque, Ignacio Rodriguez ; Martinez, Patricia ; Perez, Andrea. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:459-481.

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19
152011How much does KIBS contribute to the generation and diffusion of innovation?. (2011). Garcia Alvarez-Coque, Jose-Maria ; Alba, Martin ; Wensley, Anthony ; Mas-Verdu, Francisco. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:195-212.

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18
162019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

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18
172008Determinants of the adoption of HRM practices in tourism SMEs in Spain: an exploratory study. (2008). Yordanova, Desislava ; Urbano, David. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:3:p:167-185.

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17
182008What do we really know about services?. (2008). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:1-15.

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17
192015Investing in customer loyalty: the moderating role of relational characteristics. (2015). Balaji, M. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:17-40.

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17
202012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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16
212013Creative service business and regional performance: evidence for the European regions. (2013). Boix, Rafael ; Hervas-Oliver, Jose-Luis ; De-Miguel, Blanca. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:381-398.

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16
222015Service quality and productivity in the U.S. airline industry: a service quality-adjusted DEA model. (2015). Olson, David ; Lee, Donhee ; Choi, Kanghwa. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:137-160.

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16
232011Key service innovation drivers in the tourism sector: empirical evidence and managerial implications. (2011). Martínez-Ruiz, María Pilar ; Izquierdo-Yusta, Alicia ; Martinez-Ruiz, Maria ; Jimenez-Zarco, Ana . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:339-360.

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16
242013Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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16
252013Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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16
262011The impact of diversity of innovation channels on innovation performance in service firms. (2011). Choi, Jeongil ; Park, Heejun. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:277-294.

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15
272020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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15
282007Service value chains and effects of scale. (2007). Nooteboom, Bart. In: Service Business. RePEc:spr:svcbiz:v:1:y:2007:i:2:p:119-139.

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15
292018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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15
302008Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale. (2008). Schoefer, Klaus ; Diamantopoulos, Adamantios. In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:1:p:65-81.

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15
312017Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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15
322012Impact of service personal values on service value and customer loyalty: a cross-service industry study. (2012). Thuy, Pham ; Hau, LE. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:2:p:137-155.

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14
332011Does technology make a difference? Evidence from Spanish hotels. (2011). Moliner-Velazquez, Beatriz ; Gil-Saura, Irene ; Ruiz-Molina, Maria-Eugenia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:1:p:1-12.

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14
342011Innovation management in service firms: a research agenda. (2011). Schilling, Annika ; Palm, Kristina ; Crevani, Lucia . In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:2:p:177-193.

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14
352012Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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14
362008Technology strategy and performance: a study of information technology service providers from selected Asian countries. (2008). Chadee, Doren ; Pang, Billy . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:109-126.

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13
372008Services, growth poles and advanced economies. (2008). McKee, David . In: Service Business. RePEc:spr:svcbiz:v:2:y:2008:i:2:p:99-107.

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13
382012The effects of motivations, trust, and privacy concern in social networking. (2012). Liu, Yu-Cheng ; Lin, Shi-Woei. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:411-424.

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13
392015Developing service innovation capability in the hotel industry. (2015). Tang, Ya-Yun ; Wang, Michael. In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:1:p:97-113.

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13
402015Cultivating service-oriented citizenship behavior among hotel employees: the instrumental roles of training and compensation. (2015). Tan, Cheng ; Ahmad, Noor ; Nasurdin, Aizzat . In: Service Business. RePEc:spr:svcbiz:v:9:y:2015:i:2:p:343-360.

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12
412017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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12
422011The customisation framework for roadmapping product-service integration. (2011). Park, Yongtae ; Kang, Daekook ; Lee, Sungjoo ; Geum, Youngjung. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:3:p:213-236.

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12
432014Mobile application service networks: Apple’s App Store. (2014). Park, Yong Tae ; Kim, Ji Eun ; Lee, Hakyeon. In: Service Business. RePEc:spr:svcbiz:v:8:y:2014:i:1:p:1-27.

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12
442020Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2.

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11
452018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

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11
462010Success factors of platform leadership in web 2.0 service business. (2010). Noh, Yonghwi ; Kim, Tae Wan ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:89-103.

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11
472017Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth. (2017). Varela-Neira, Concepcion ; Iglesias, Victor ; Vazquez-Casielles, Rodolfo. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0311-8.

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11
482020Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7.

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10
492016Can complaint-handling efforts promote customer engagement?. (2016). Sese, Javier F ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0295-9.

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10
502013The relationship between informational justice, recovery satisfaction, and loyalty: the moderating role of failure attributions. (2013). Marimuthu, Malliga ; Ismail, Ishak ; Nikbin, Davoud. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:3:p:419-435.

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10
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020“Untact”: a new customer service strategy in the digital age. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:1:d:10.1007_s11628-019-00408-2.

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38
22020Impacts of service robots on service quality. (2020). Trimi, Silvana ; Chiang, Ai-Hsuan. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00423-8.

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20
32019Effects of key value co-creation elements in the healthcare system: focusing on technology applications. (2019). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-00388-9.

Full description at Econpapers || Download paper

15
42020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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15
52020Correction to: Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00429-2.

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11
62017The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. (2017). Thuy, Pham Ngoc ; Tram, Pham Ngoc ; Nguyen, LE. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0307-4.

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10
72020Resolving the tension between full utilization of contact tracing app services and user stress as an effort to control the COVID-19 pandemic. (2020). Shin, Matthew Minsuk ; Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00424-7.

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10
82009User generated content: the use of blogs for tourism organisations and tourism consumers. (2009). Akehurst, Gary . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:51-61.

Full description at Econpapers || Download paper

10
92018Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory. (2018). Liu, Wenlong ; Fu, Bin ; Xiao, Lin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0370-0.

Full description at Econpapers || Download paper

9
102018Value logics for service innovation: practice-driven implications for service-dominant logic. (2018). Parida, Vinit ; Oghazi, Pejvak ; Chirumalla, Koteshwar ; Lindhult, Erik. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0361-1.

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9
112012Beyond the crisis: the social economy, prop of a new model of sustainable economic development. (2012). Chaves-Avila, Rafael ; Monzon, Jose . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:5-26.

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9
122017Customer-to-customer interactions on customer citizenship behavior. (2017). Yoo, Jay Jaewon ; Ho, Jin. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0304-7.

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9
132018A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. (2018). Muñoz-Leiva, Francisco ; Sanchez-Fernandez, J ; Muoz-Leiva, Francisco ; Liebana-Cabanillas, Francisco. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:1:d:10.1007_s11628-017-0336-7.

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8
142020Customers’ acceptance intention of self-service technology of restaurant industry: expanding UTAUT with perceived risk and innovativeness. (2020). Kim, Hyun Young ; Sung, Hye Jin ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00425-6.

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8
152022Research trends in digital transformation in the service sector: a review based on network text analysis. (2022). Lee, Hong-Hee ; Rha, Jin Sung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00481-0.

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8
162017The effect of self-checkout quality on customer satisfaction and repatronage in a retail context. (2017). Pedroso, Rui ; Fernandes, Teresa. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:1:d:10.1007_s11628-016-0302-9.

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8
172011Network collaboration and performance in the tourism sector. (2011). In, Julie ; Lee, Jason ; Ramayah, T. In: Service Business. RePEc:spr:svcbiz:v:5:y:2011:i:4:p:411-428.

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8
182021Product-service systems evolution in the era of Industry 4.0. (2021). Romero, David ; Cavalieri, Sergio ; Rondini, Alice ; Bigdeli, Ali Z ; Pezzotta, Giuditta ; Boucher, Xavier ; Gaiardelli, Paolo ; Jussen, Philipp ; Zaki, Mohamed ; Larsson, Tobias ; Wuest, Thorsten ; Wiesner, Stefan ; Bertoni, Marco ; Jarrahi, Farnaz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-021-00438-9.

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7
192019Motivation triggers for customer participation in value co-creation. (2019). Hong, Soon-Goo ; Trimi, Silvana ; Palma, Freida C. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00395-w.

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7
202009Airline customer satisfaction and loyalty: impact of in-flight service quality. (2009). Noh, Yonghwi ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:3:p:293-307.

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7
212019A peer-to-peer (P2P) platform business model: the case of Airbnb. (2019). Kim, Donghee ; Lee, Kwang-Ho. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00399-0.

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7
222016Can complaint-handling efforts promote customer engagement?. (2016). Sese, Javier F ; Cambra-Fierro, Jesus ; Melero-Polo, Iguacel. In: Service Business. RePEc:spr:svcbiz:v:10:y:2016:i:4:d:10.1007_s11628-015-0295-9.

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7
232012Social innovation, an analytical grid for understanding the social economy: the example of the Québec housing sector. (2012). Bouchard, Marie J.. In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:1:p:47-59.

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7
242020The COVID-19 response system and collective social service provision. Strategic network dimensions and proximity considerations. (2020). Lopez-Sanchez, Maria Jose ; Mas-Tur, Alicia ; Belso-Martinez, Jose Antonio. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00421-w.

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7
252013Servitization and networking: large-scale survey findings on product-related services. (2013). Waser, B ; Maloca, S ; Lay, G ; Bikfalvi, A. In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:1:p:61-82.

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7
262019Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance. (2019). Kim, Sung Tae ; Hwang, Taewon. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:3:d:10.1007_s11628-018-00394-x.

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7
272019Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. (2019). Park, Myeong-Cheol ; Libaque-Saenz, Christian Fernando ; Kim, Eun Hye. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:2:d:10.1007_s11628-018-0384-7.

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282021The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam. (2021). Nguyen, Tam ; Hoang, Thinh ; Truong, Ngan Tuyet. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00441-0.

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292018A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains. (2018). Lin, Yun-Tsan ; Chen, Hsi-Tien. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0354-5.

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302017Online determinants of e-customer satisfaction: application to website purchases in tourism. (2017). Rita, Paulo ; Salgueiro, Maria Fatima ; Pereira, Helia Gonalves . In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:2:d:10.1007_s11628-016-0313-6.

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6
312017Perceived justice and post-recovery satisfaction in banking service failures: Do commitment types matter?. (2017). Tektas, Oznur Ozkan. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:4:d:10.1007_s11628-016-0333-2.

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322019Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. (2019). Chiu, Pei-Chun ; Cheng, Min-Jhih ; Hung, Shiu-Wan. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0364-y.

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332013Reversed servitization paths: a case analysis of two manufacturers. (2013). Holmstrom, Jan ; Brax, Saara ; Finne, Max . In: Service Business. RePEc:spr:svcbiz:v:7:y:2013:i:4:p:513-537.

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342012Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator. (2012). Lee, Gyehee ; Choi, Chang ; Paek, Soyon ; Kim, Taegoo . In: Service Business. RePEc:spr:svcbiz:v:6:y:2012:i:4:p:503-526.

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352018Predicting hospitality financial distress with ensemble models: the case of US hotels, restaurants, and amusement and recreation. (2018). Kim, Soo Young. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-018-0365-x.

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5
362022Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7.

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372018Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working. (2018). Kaulio, Matti ; Palacios, Miguel ; Grijalvo, Mercedes ; Manca, Claudia. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0359-0.

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382018A network text analysis of published papers in service business, 2007–2017: research trends in the service sector. (2018). Rha, Jin Sung ; Lee, Sang M. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0377-6.

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392021The relationship between brand experience and consumer-based brand equity in grocerants. (2021). Yoo, Se Ran ; Mo, Hyeon. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00439-8.

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402018Strategic alternatives for tourism companies to overcome times of crisis. (2018). Llach, Josep ; del Mar, Maria ; Bremser, Kerstin. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:2:d:10.1007_s11628-017-0344-7.

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412018Analyzing relationship quality and its contribution to consumer relationship proneness. (2018). Vazquez-Carrasco, Rosario ; Centeno, Edgar ; Cambra-Fierro, Jesus J ; Olavarria-Jaraba, Ana. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:4:d:10.1007_s11628-018-0362-0.

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422019From retail innovation and image to loyalty: moderating effects of product type. (2019). Gil-Saura, Irene ; Servera-Frances, David ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0378-5.

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432017HEALTHQUAL: a multi-item scale for assessing healthcare service quality. (2017). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0317-2.

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442009Entrepreneurial orientation and the performance of service business. (2009). Lim, Seongbae ; Lee, Sang. In: Service Business. RePEc:spr:svcbiz:v:3:y:2009:i:1:p:1-13.

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452018Impact of operational innovations on customer loyalty in the healthcare sector. (2018). Lee, Donhee ; Hong, Kwan Soo. In: Service Business. RePEc:spr:svcbiz:v:12:y:2018:i:3:d:10.1007_s11628-017-0355-4.

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462017Aggregate consumer ratings and booking intention: the role of brand image. (2017). Sellers-Rubio, Ricardo ; Perez-Naranjo, Leonor M ; Casado-Diaz, Ana B. In: Service Business. RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0319-0.

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472021Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine. (2021). Yu, Jing ; Ma, Mu-Lan ; Wang, Kuo-Yan. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:2:d:10.1007_s11628-021-00445-w.

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482021Segmenting customers according to online word-of-mouth about hotels. (2021). Gil-Saura, Irene ; Fuentes-Blasco, Maria ; Moliner-Velazquez, Beatriz. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:1:d:10.1007_s11628-020-00435-4.

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492010Risk factors at the travel destination: their impact on air travel satisfaction and repurchase intention. (2010). Noh, Yonghwi ; Lee, Chongho ; An, Myungsook . In: Service Business. RePEc:spr:svcbiz:v:4:y:2010:i:2:p:155-166.

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502019Determinants of export performance: differences between service and manufacturing SMEs. (2019). Lejpras, Anna. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:1:d:10.1007_s11628-018-0376-7.

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Citing documents used to compute impact factor: 58
YearTitle
2022Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19. (2022). Bouchet, Patrick ; Corbel, Roxane ; Lebrun, Anne-Marie. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-021-00450-z.

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2022Developing business process agility: Evidence from inter-organizational information systems of airlines and travel agencies. (2022). , Edward. In: Journal of Air Transport Management. RePEc:eee:jaitra:v:103:y:2022:i:c:s0969699722000679.

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2022Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare. (2022). Thuy, Pham Ngoc ; Hau, Le Nguyen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00451-y.

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2022Is a gift on sale “heart-discounted†? Givers’ misprediction on the value of discounted gifts and the influence of service robots. (2022). Yi, Youjae ; Park, Yookyung. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000552.

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2022Logistics Technology Forecasting Framework Using Patent Analysis for Technology Roadmap. (2022). Jun, Sungchan ; Kwon, Koopo ; Lee, Chulung ; Choi, Sanghei. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:9:p:5430-:d:806675.

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2022Emotion and service quality of anthropomorphic robots. (2022). Lo, Yu-Ju ; Trimi, Silvana ; Chiang, Ai-Hsuan. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:177:y:2022:i:c:s0040162522000828.

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2022Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty. (2022). Tsai, Ching-Yi Daphne ; Huang, Stephen Chi-Tsun ; Wu, Shih-Hao. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00475-4.

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2022Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions. (2022). Lee, Jaewoo ; Jung, Sookhwa. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00488-7.

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2022The effects of gender and personality of robot assistants on customers’ acceptance of their service. (2022). Alenya, Guillem ; Andriella, Antonio ; Huertas-Garcia, Ruben ; Forgas-Coll, Santiago. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00492-x.

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2022The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond. (2022). Mo, Hyeon ; Yoo, Se Ran ; Kim, Seon Hee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-021-00467-4.

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2022Cosmopolitan tourists: the most resilient travellers in the face of COVID-19. (2022). Farhangmehr, Minoo ; Nobre, Helena ; Vereb, Vanda. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00482-z.

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2022Impact of COVID-19 Pandemic on Virtual Korean Wave Experience: Perspective on Experience Economy. (2022). Yoon, Hyejin ; Song, Catherin ; Ha, Myunghee ; Kim, Chulwon. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:22:p:14806-:d:968334.

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2022Improving customer satisfaction in proactive service design. (2022). Roglinger, Maximilian ; Rau, Daniel ; Wenninger, Annette. In: Electronic Markets. RePEc:spr:elmark:v:32:y:2022:i:3:d:10.1007_s12525-022-00565-9.

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2022The quality of physical–electronic hybrid services and its impact on customer loyalty. (2022). Ma, Zecong ; Shen, Pengyi. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00506-8.

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2022Developing and Adapting the Existing Automotive Business Model: A Case Study. (2022). Toma, Jeran ; Armand, Faganel. In: Economics and Culture. RePEc:vrs:ecocul:v:19:y:2022:i:2:p:5-16:n:4.

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2022Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands. (2022). Orourke, Shawn M ; Su, Che-Jen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00474-5.

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2022Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance. (2022). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00478-9.

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2022Organizational Ambidexterity and Crowdsourcing Through the Lens of Open Innovation: A Systematic Literature Review. (2022). Yue, Zhu ; Chengang, YE ; Yana, Pashchenko. In: International Journal of Science and Business. RePEc:aif:journl:v:8:y:2022:i:1:p:.

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2022Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis. (2022). Skare, Marinko ; Soriano, Domingo Riberio. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00471-8.

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2022The Link between Ambidextrous Leadership and Innovative Work Behavior in a Military Organization: The Moderating Role of Climate for Innovation. (2022). Karacay, Gaye ; Yildiz, Bora ; Alpkan, Lutfihak ; Akinci, Gokhan . In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:22:p:15315-:d:976420.

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2022The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach. (2022). Thuy, Pham Ngoc ; Hau, Le Nguyen ; Phuoc, Nguyen Hong. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00473-6.

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2022The Intensity of Perception of Selected Personnel Risk Factors in the V4 Countries. (2022). Iva, Klementova ; Zdenko, Metzker ; Jaroslav, Belas ; Zoltan, Rozsa. In: Folia Oeconomica Stetinensia. RePEc:vrs:foeste:v:22:y:2022:i:1:p:243-262:n:12.

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2022The COVID-19 emergency as an opportunity to co-produce an innovative approach to health services provision: the womens antenatal classes move on the web. (2022). Rosis, Sabina ; Corazza, Ilaria ; Bonciani, Manila. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2022:y:2022:i:1:d:10.1007_s43039-021-00045-6.

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2022Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods. (2022). Hwang, Hansol ; Hur, Won-Moo ; Shin, Yuhyung. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00456-7.

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2022The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective. (2022). Winden, Willem ; Cabral, Victor. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00489-6.

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2022Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic. (2022). Kwon, Jae-Yoon ; Park, Tae-Seung. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:4:p:2451-:d:754367.

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2022Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry. (2022). Parida, Vinit ; Brekke, Thomas ; Sjodin, David ; Sandvik, Hkon Osland. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-021-00458-5.

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2022Understanding techno-distress and its influence on educational communities: A two-wave study with multiple data samples. (2022). Cataldo, Alejandro ; Bravo-Adasme, Natalia. In: Technology in Society. RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x22001865.

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2022Comparison of COVID-19 contact-tracing apps in the context of public policy: the cases of Turkey and South Korea. (2022). Tutucu, Munise. In: Studia z Polityki Publicznej / Public Policy Studies. RePEc:ris:spppps:0241.

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2022Exploring Sustainable Fashion Consumption Behavior in the Post-Pandemic Era: Changes in the Antecedents of Second-Hand Clothing-Sharing in China. (2022). Jiang, Lei ; Zhou, Yun ; Xu, Jun ; Shen, Lei. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:15:p:9566-:d:879795.

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2022Trust and Consumers’ Purchase Intention in a Social Commerce Platform: A Meta-Analytic Approach. (2022). Shahzad, Fakhar ; Hassan, Nadir Munir ; Abdullah, Muhammad ; Ahmad, Zeeshan ; Wang, Jian. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221091262.

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2022Recommend or Not: Is Generation the Key? A Perspective from the SOR Paradigm for Online Stores in Colombia. (2022). Rodriguez-Orejuela, Augusto ; van der Woude, David ; Pea-Garcia, Nathalie. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:16104-:d:991212.

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2022Adoption model of healthcare wearable devices. (2022). Lee, Cheng Fang ; Yu, Tiffany Hui-Kuang ; Huarng, Kun-Huang. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:174:y:2022:i:c:s0040162521007204.

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2022Building user engagement to mhealth apps from a learning perspective: Relationships among functional, emotional and social drivers of user value. (2022). Davison, Robert M ; Molina-Collado, Arturo ; Gmez-Rico, Mar ; Santos-Vijande, Mara Leticia. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000492.

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2022New Wearable Technologies and Devices to Efficiently Scavenge Energy from the Human Body: State of the Art and Future Trends. (2022). Del-Valle, Carolina ; Proto, Roberta ; de Fazio, Roberto ; Visconti, Paolo ; Velazquez, Ramiro. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:18:p:6639-:d:912175.

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2022Exploring the adoption of wearable healthcare devices among the Pakistani adults with dual analysis techniques. (2022). Yaacob, Mohd Rafi ; Malik, Haider Ali ; Salameh, Anas A ; Hayat, Naeem. In: Technology in Society. RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x22001567.

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2022Gig economy delivery services versus professional service companies: Consumers’ perceptions of food-delivery services. (2022). Melian-Gonzalez, Santiago. In: Technology in Society. RePEc:eee:teinso:v:69:y:2022:i:c:s0160791x22001105.

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2022Dual focus: service-product orientation to manage the change paradox following servitization strategy. (2022). Abualqumboz, Moheeb ; Zighan, Saad. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-022-00483-y.

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2022The Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction. (2022). Brbu-Miu, Nicoleta ; Palamutuolu, Turker B ; Amli, Ahmet Yavuz ; Manea, Ludmila Daniela ; David, Sofia ; Alkan, Yaar ; Virlanuta, Florina Oana ; Avuolu, Selin. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7625-:d:845196.

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2022Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9.

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2022The perceived image of multi-asset tourist destinations: investigating congruence across different content types. (2022). Coromina, Lluis ; Bassols-Gardella, Narcis. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:1:d:10.1007_s11628-021-00472-7.

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2022Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic. (2022). Park, Heejun ; Ho, Jong ; Yoo, Joon Woo. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-021-00476-3.

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2022Start-up Accelerator: State of the Art and Future Directions. (2022). Kukurba, Maria ; Rychlik, Szymon ; Masowski, Dariusz ; Salwin, Mariusz ; Banka, Michal. In: European Research Studies Journal. RePEc:ers:journl:v:xxv:y:2022:i:1:p:477-510.

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2022Design Product-Service Systems by Using a Hybrid Approach: The Fashion Renting Business Model. (2022). Bindi, Bianca ; Pirola, Fabiana ; Fani, Virginia ; Pezzotta, Giuditta ; Bandinelli, Romeo. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:9:p:5207-:d:802231.

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2022B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5.

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2022Investigation of Product–Service System Components as Control Points for Value Creation and Development Process. (2022). Suef, Mokh ; Singgih, Moses Laksono ; Wahyudi, Rahman Dwi. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:16216-:d:994189.

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2022Autonomous vehicle solutions and their digital servitization business models. (2022). Wendelin, Robert ; Rajahonka, Mervi ; Leminen, Seppo ; Nystrom, Anna-Greta ; Westerlund, Mika. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:185:y:2022:i:c:s0040162522005911.

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2022Exploring the Relationships among Brand Experience, Perceived Product Quality, Hedonic Value, Utilitarian Value, and Brand Loyalty in Unmanned Coffee Shops during the COVID-19 Pandemic. (2022). Jeon, Hyeon-Mo ; Bae, Jun-Ho. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:18:p:11713-:d:918266.

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2022Understand the differences in the brand equity construction process between local and foreign restaurants. (2022). Zhang, Shu-Ning ; Ruan, Wen-Qi. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00486-9.

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2022Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?. (2022). Janupiboon, Thanyamai P ; Kamalanon, Piyanoot ; Chen, Ja-Shen. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00511-x.

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2022Innovative coupling and coordination: Automobile and digital industries. (2022). Xu, Bing ; Wang, Junhao ; Zhou, Shengjia. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:176:y:2022:i:c:s0040162522000294.

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2022The Economic Impact of the Logistics Industry in South Korea: Based on an Input-Output Approach. (2022). Nikolas, Tromp ; Tae-Jin, Kim. In: LOGI – Scientific Journal on Transport and Logistics. RePEc:vrs:logitl:v:13:y:2022:i:1:p:174-185:n:10.

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Recent citations
Recent citations received in 2022
YearCiting document
2022How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643.

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2022.

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2022Spatial Peer Effect of Enterprises’ Digital Transformation: Empirical Evidence from Spatial Autoregressive Models. (2022). Pan, Xiaozhen ; Xu, Gengxi ; Zhu, Nina. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12576-:d:932464.

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2022Workplace incivility and intention to quit among Civil Servants. The moderating role of gender . (2022). Gadi, Paul Dung. In: GATR Journals. RePEc:gtr:gatrjs:gjbssr617.

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2022Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzania’s higher education context. (2022). Bwemelo, Gordian S ; Magasi, Chacha. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:4:p:333-341.

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2022An Analysis of Cause-Related and Social Marketing Strategies in the South African Sport Management Industry. (2022). Knott, Brendon ; Duffett, Rodney ; Moyo, Talent. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221108181.

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2022Entrepreneurial behaviors that shape performance in small family and non-family hotels during times of crisis. (2022). Duda, Joanna ; Glinka, Beata ; Barbosa, Belem ; Suder, Marcin ; Kusa, Rafa. In: International Entrepreneurship and Management Journal. RePEc:spr:intemj:v:18:y:2022:i:4:d:10.1007_s11365-022-00812-7.

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2022B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context. (2022). Shockley, Jeff ; Przyczynski, Renato ; Teixeira, Rafael . In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:3:d:10.1007_s11628-022-00498-5.

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2022Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective. (2022). Lin, Heng-Yu ; Wu, Po-Han ; Shen, Yung-Cheng ; Chou, Cindy Yunhsin. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00505-9.

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2022A systematic literature review of women in social entrepreneurship. (2022). Yoo, Hanna ; Jeong, Euibeom. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00512-w.

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Recent citations received in 2021
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2021DESTINATION MANAGEMENT ORGANIZATIONS: A SYSTEMATIZATION OF RECENT LITERATURE WITH A FOCUS ON NEW RESEARCH TRENDS. (2021). Dinu, Alexandra Cristina ; Triandafil, Adina Andra. In: Cactus - The tourism journal for research, education, culture and soul. RePEc:bum:cactus:v:3:y:2021:i:2:p:56-63.

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2021Servitization through open service innovation in family firms: Exploring the ability-willingness paradox. (2021). de Massis, Alfredo ; Rondi, Emanuela ; Kraus, Sascha. In: Journal of Business Research. RePEc:eee:jbrese:v:135:y:2021:i:c:p:436-444.

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2021.

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2021.

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2021Destination Brand Experience: A Study Case in Touristic Context of the Peneda-Gerês National Park. (2021). Almeida, Nuno ; Carvalho, Paulo ; Martins, Hugo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:21:p:11569-:d:660313.

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2021Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel. (2021). Chang, Ya-Yuan ; Chen, Xiaolian ; Wu, Hung-Che. In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00454-9.

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2021Understanding customer-centric socialization in tourism services. (2021). Li, Eldon Y ; Thi, Hoa Pham ; Yen, Hsiuju Rebecca . In: Service Business. RePEc:spr:svcbiz:v:15:y:2021:i:4:d:10.1007_s11628-021-00463-8.

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Recent citations received in 2020
YearCiting document
2020Analysis for Growth Potential in Response to Changes in the Online Food Market. (2020). Kim, Jonghwa. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:11:p:4386-:d:363620.

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2020Customers’ psychological ownership toward the third place. (2020). Joo, Jaehun. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00418-5.

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2020Text mining for the evaluation of public services: the case of a public bike-sharing system. (2020). Hong, Soon Goo ; Kim, Na Rang. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:3:d:10.1007_s11628-020-00419-4.

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2020Healthcare wearable devices: an analysis of key factors for continuous use intention. (2020). Lee, Donhee. In: Service Business. RePEc:spr:svcbiz:v:14:y:2020:i:4:d:10.1007_s11628-020-00428-3.

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Recent citations received in 2019
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2019.

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2019Online Grocery Shopping Acceptance: The Impact on The Perception of New Technologies and Loyalty in Retailing. (2019). Bauerova, Radka. In: Central European Business Review. RePEc:prg:jnlcbr:v:2019:y:2019:i:3:id:216:p:18-34.

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2019How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior. (2019). Kim, Hae-Ryong ; Lacey, Russell ; Suh, Jaebeom. In: Service Business. RePEc:spr:svcbiz:v:13:y:2019:i:4:d:10.1007_s11628-019-00400-w.

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