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The Service Industries Journal / Taylor & Francis Journals

Citation Profile [Updated: 2023-11-03 08:28:08]
5 Years H Index
27
Impact Factor (IF)
1.23
5 Years IF
0.88
Data available in this report

[Raw data] [50 most cited papers] [50 most relevant papers] [cites used to compute IF] [Recent citations ][Frequent citing series ] [more data in EconPapers] [trace new citations] [Missing citations? Add them now] [Incorrect content? Let us know]

Main indicators
Raw Data

 

IF AIF CIF IF5 DOC CDO CIT NCI CCU D2Y C2Y D5Y C5Y SC %SC CiY II AII
1997 0 0.24 0.03 0 39 39 162 1 1 0 0 0 1 0.03 0.11
1998 0 0.28 0.02 0 56 95 173 2 3 39 39 0 2 0.04 0.13
1999 0.04 0.3 0.03 0.04 49 144 200 4 7 95 4 95 4 1 25 0 0.15
2000 0.07 0.36 0.07 0.08 51 195 152 13 20 105 7 144 11 0 0 0.16
2001 0.06 0.38 0.04 0.04 20 215 84 8 28 100 6 195 8 0 0 0.17
2002 0.03 0.41 0.06 0.04 22 237 70 10 42 71 2 215 9 0 0 0.21
2003 0.12 0.44 0.08 0.08 53 290 287 23 65 42 5 198 15 0 2 0.04 0.22
2004 0.11 0.49 0.1 0.09 51 341 295 34 99 75 8 195 17 1 2.9 7 0.14 0.22
2005 0.09 0.5 0.07 0.08 56 397 328 28 127 104 9 197 15 3 10.7 0 0.23
2006 0.1 0.5 0.1 0.09 70 467 281 45 173 107 11 202 19 9 20 1 0.01 0.22
2007 0.07 0.46 0.1 0.13 126 593 359 61 234 126 9 252 32 10 16.4 0 0.2
2008 0.1 0.49 0.14 0.15 207 800 460 113 347 196 20 356 54 22 19.5 0 0.23
2009 0.04 0.47 0.13 0.1 132 932 330 124 471 333 13 510 51 18 14.5 4 0.03 0.24
2010 0.12 0.48 0.15 0.13 135 1067 66 160 631 339 42 591 76 30 18.8 0 0.21
2011 0.07 0.52 0.18 0.13 76 1143 65 208 839 267 20 670 85 17 8.2 2 0.03 0.24
2012 0.05 0.52 0.18 0.14 34 1177 141 214 1054 211 10 676 93 2 0.9 0 0.22
2013 0.08 0.56 0.2 0.12 104 1281 381 260 1314 110 9 584 70 7 2.7 3 0.03 0.24
2014 0.2 0.55 0.19 0.13 75 1356 272 257 1571 138 27 481 62 32 12.5 6 0.08 0.23
2015 0.23 0.55 0.22 0.15 56 1412 254 304 1875 179 41 424 65 13 4.3 4 0.07 0.23
2016 0.3 0.53 0.24 0.25 46 1458 117 343 2218 131 39 345 87 26 7.6 3 0.07 0.21
2017 0.2 0.54 0.24 0.32 52 1510 143 359 2577 102 20 315 100 25 7 0 0.22
2018 0.23 0.56 0.25 0.35 60 1570 184 398 2975 98 23 333 116 7 1.8 4 0.07 0.24
2019 0.24 0.58 0.24 0.32 57 1627 206 392 3368 112 27 289 92 0 13 0.23 0.23
2020 0.63 0.7 0.31 0.54 59 1686 270 520 3889 117 74 271 147 0 26 0.44 0.33
2021 1.29 0.87 0.39 0.92 52 1738 147 670 4559 116 150 274 252 0 28 0.54 0.32
2022 1.23 1 0.34 0.88 48 1786 54 615 5174 111 136 280 245 0 16 0.33 0.31
IF: Two years Impact Factor: C2Y / D2Y
AIF: Average Impact Factor for all series in RePEc in year y
CIF: Cumulative impact factor
IF5: Five years Impact Factor: C5Y / D5Y
DOC: Number of documents published in year y
CDO: Cumulative number of documents published until year y
CIT: Number of citations to papers published in year y
NCI: Number of citations in year y
CCU: Cumulative number of citations to papers published until year y
D2Y: Number of articles published in y-1 plus y-2
C2Y: Cites in y to articles published in y-1 plus y-2
D5Y: Number of articles published in y-1 until y-5
C5Y: Cites in y to articles published in y-1 until y-5
SC: selft citations in y to articles published in y-1 plus y-2
%SC: Percentage of selft citations in y to articles published in y-1 plus y-2
CiY: Cites in year y to documents published in year y
II: Immediacy Index: CiY / Documents.
AII: Average Immediacy Index for series in RePEc in year y
50 most cited documents in this series
#YearTitleCited
11997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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106
22003Business services in Germany: bridges for innovation. (2003). Czarnitzki, Dirk ; Spielkamp, Alfred . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:1-30.

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58
32015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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55
42003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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55
52009The crisis-resilience of services trade. (2009). Mattoo, Aaditya ; Borchert, Ingo. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:13:p:2115-2136.

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51
62009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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49
71998The Provider-Customer Interface in Business and Professional Services. (1998). Gallouj, Faïz ; Faïz Gallouj, ; Gadrey, Jean. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:2:p:01-15.

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48
82003What follows tertiarisation? structural change and the role of knowledge-based services. (2003). Peneder, Michael ; Kaniovski, Serguei ; Dachs, Bernhard. In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:47-66.

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48
92014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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48
102004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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46
11Knowledge transfer in a tourism destination: the effects of a network structure. (2009). Baggio, Rodolfo ; Cooper, Chris . In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2009:i:10:p:1757-1771.

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46
122013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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46
132020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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40
142020Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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37
151999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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35
162005A service-informed approach to regional innovation -- or adaptation?. (2005). Wood, Peter . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:429-445.

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35
172018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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35
182007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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34
192012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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33
202007Profitability in Portuguese service industries: a panel data approach. (2007). Serrasqueiro, Zelia ; Sequeira, Tiago. In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2007:i:5:p:693-707.

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31
212004Environmental strategies in spanish hotels: contextual factors and performance. (2004). Carmona-Moreno, Eva ; Cespedes-Lorente, Jose . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:3:p:101-130.

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31
222008Innovation in services -- how different from manufacturing?. (2008). Pires, Cesaltina ; Carvalho, Luisa ; Sarkar, Soumodip. In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:10:p:1339-1356.

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30
232008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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29
242005The determinants of export behaviour in UK service firms. (2005). Gourlay, Adrian ; Suppakitjarak, Joy ; Seaton, Jonathan . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:879-889.

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28
252007Knowledge Intensive Business Services and Urban Industrial Development. (2007). Aslesen, Heidi ; Isaksen, Arne. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:3:p:321-338.

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28
262009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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28
272000A Measurement of Bank Efficiency, Ownership and Productivity Changes in Taiwan. (2000). YEH, TSER-LIEN ; Chen, Tser-Yieth. In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:1:p:95-109.

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27
282008Government and entrepreneurship in transition economies: the case of small firms in business services in Ukraine. (2008). Yegorov, Igor ; Voytovich, Artem ; Welter, Friederike ; Smallbone, David. In: The Service Industries Journal. RePEc:taf:servic:v:30:y:2008:i:5:p:655-670.

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26
292019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

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25
302005How innovative are services? an empirical analysis for Spain. (2005). Camacho, Jose A. ; Rodriguez, Mercedes . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:2:p:253-271.

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25
312006An exploration of the meanings of hotel brand equity. (2006). Bailey, Rob ; Ball, Stephen . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:15-38.

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25
322020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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24
332008Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies. (2008). Mukherjee, Avinandan ; Shamdasani, Prem ; Malhotra, Neeru . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:117-138.

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24
342006Measuring pure managerial efficiency of international tourist hotels in Taiwan. (2006). Wang, Fei-Ching ; Hung, Wei-Ting ; Shang, Jui-Kou . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:1:p:59-71.

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23
352005Off-balance sheet activities and cost inefficiency in Taiwans Banks. (2005). Chiu, yung-ho ; Lieu, Pang-Tien ; Yeh, Tsai-Lien . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:7:p:925-944.

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23
362007Enjoyment of the Shopping Experience: Impact on Customers Repatronage Intentions and Gender Influence. (2007). Farrell, Andrew M. ; Cadogan, John W. ; Stachow, Grazyna ; Reed, Gary ; Hart, Cathy. In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:5:p:583-604.

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23
37The Internationalisation of Business Service Firms: A Stages Approach. (1999). Roberts, Joanne. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:4:p:68-88.

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22
382014A comparative analysis of the entrepreneurial orientation/growth relationship in service firms and manufacturing firms. (2014). Eggers, Fabian ; Jensen, Soren H. ; Kraus, Sascha ; J. P. Coen Rigtering, . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:4:p:275-294.

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22
392007From Service to Experience: Understanding and Defining the Hospitality Business. (2007). Hemmington, Nigel . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:6:p:747-755.

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22
402004Innovation, consumption and services: encapsulation and the combinatorial role of services. (2004). Howells, Jeremy . In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:19-36.

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21
412000Aesthetic Labour in Interactive Service Work: Some Case Study Evidence from the ‘New’ Glasgow. (2000). CULLEN, ANNE MARIE ; Nickson, Dennis ; Warhurst, Chris ; WITZ, ANNE . In: The Service Industries Journal. RePEc:taf:servic:v:20:y:2000:i:3:p:1-18.

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20
422012Internationalization of service industry firms: understanding distinctive characteristics. (2012). Pla-Barber, Jose ; Ghauri, Pervez N.. In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:7:p:1007-1010.

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20
432006Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs. (2006). Hartmann, Patrick ; Calvo, Pilar Zorrilla . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:633-650.

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19
442015Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572.

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19
451998Communicative Staging of the Wilderness Servicescape. (1998). Arnould, Eric J ; TIERNEY, PATRICK ; Price, Linda L. In: The Service Industries Journal. RePEc:taf:servic:v:18:y:1998:i:3:p:90-115.

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19
462014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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19
472001Measuring the Performance of New Service Development Activities. (2001). Storey, C. ; Kelly, D.. In: The Service Industries Journal. RePEc:taf:servic:v:21:y:2001:i:2:p:71-90.

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18
482020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Ali, Moazzam ; Usman, Muhammad ; Akhtar, Muhammad Nadeem. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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18
492005Country and destination image -- different or similar image concepts?. (2005). Kleppe, Ingeborg Astrid ; Mossberg, Lena . In: The Service Industries Journal. RePEc:taf:servic:v:25:y:2005:i:4:p:493-503.

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18
502006Determinants of ethnic minority entrepreneurial growth in the catering sector. (2006). Altinay, Eser . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:2:p:203-221.

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18
50 most relevant documents in this series (papers most cited in the last two years)
#YearTitleCited
12020COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. (2020). Liangqiang, LI ; Kulbo, Nora Bakabbey ; Jiaming, Fang ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:471-490.

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37
22015Enjoyment and social influence: predicting mobile payment adoption. (2015). Koenig-Lewis, Nicole ; Zhao, Anita Lifen ; Palmer, Adrian ; Marquet, Morgan . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:537-554.

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37
32020Service robot implementation: a theoretical framework and research agenda. (2020). Flavian, Carlos ; Casalo, Luis V ; Belanche, Daniel ; Schepers, Jeroen. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:3-4:p:203-225.

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35
42018Reinforcing competitive advantage through green organizational culture and green innovation. (2018). TUNA, Muharrem ; Gurlek, Mert. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:7-8:p:467-491.

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25
52019Tourism-based customer engagement: the construct, antecedents, and consequences. (2019). Ul, Jamid ; Hollebeek, Linda D ; Rather, Raouf Ahmad. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:519-540.

Full description at Econpapers || Download paper

20
62013Servicescape cues and customer behavior: a systematic literature review and research agenda. (2013). Mari, Michela ; Poggesi, Sara . In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:2:p:171-199.

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20
72014The evolution of service innovation research: a critical review and synthesis. (2014). Kowalkowski, Christian ; Carlborg, Per ; Kindstrom, Daniel . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:5:p:373-398.

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18
82020COVID-19 and undeclared work: impacts and policy responses in Europe. (2020). Williams, Colin ; Kayaoğlu, Ayşegül ; KAYAOGLU, Aysegul . In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:914-931.

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18
92020The impact of live video streaming on online purchase intention. (2020). Luo, Cheng ; Wang, Alan G ; Qin, Fang ; Zhang, Min. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:656-681.

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17
102020COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration. (2020). Siddiqi, Umar Iqbal ; Ali, Moazzam ; Usman, Muhammad ; Akhtar, Muhammad Nadeem. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:13-14:p:891-913.

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17
112012Women entrepreneurship in small service firms: motivations, barriers and performance. (2012). Simarro, Enrique ; Akehurst, Gary . In: The Service Industries Journal. RePEc:taf:servic:v:32:y:2012:i:15:p:2489-2505.

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14
122007A New Framework for Service Supply Chains. (2007). Kaplan, Cem Y. ; Baltacioglu, Tuncdan ; And, Oznur Yurt ; Ada, Erhan . In: The Service Industries Journal. RePEc:taf:servic:v:27:y:2007:i:2:p:105-124.

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13
132003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction. (2003). Sauerwein, Elmar ; Matzler, Kurt ; Heischmidt, Kenneth . In: The Service Industries Journal. RePEc:taf:servic:v:23:y:2003:i:2:p:112-129.

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12
142021Resilience building in service firms during and post COVID-19. (2021). Jahromi, Melissa Farboudi ; Huang, Arthur. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:138-167.

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12
152009Emergence of innovations in services. (2009). Toivonen, Marja ; TUOMINEN, TIINA . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:7:p:887-902.

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12
162017Business models for the service transformation of industrial firms. (2017). Adrodegari, Federico ; Saccani, Nicola. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:1:p:57-83.

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12
171999The Performance-Importance Response Function: Observations and Implications. (1999). Showalter, Michael J. ; Sampson, Scott E.. In: The Service Industries Journal. RePEc:taf:servic:v:19:y:1999:i:3:p:1-25.

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11
182020Service innovation implementation: a systematic review and research agenda. (2020). Dhir, Sanjay ; Akbani, Ismail ; Singh, Shiwangi. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:7-8:p:491-517.

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11
192020Employees’ perception of corporate social responsibility (CSR) and its effects on internal outcomes. (2020). Boadi, Eric Kofi ; Opata, Christian Narh ; Bosompem, Josephine ; He, Zheng. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:9-10:p:611-632.

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11
202017Impact of customer experience on loyalty: a multichannel examination. (2017). Brun, Isabelle ; Berthiaume, Bilitis ; Ricard, Line ; Rajaobelina, Lova. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:5-6:p:317-340.

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10
211997Management of Innovation in Services. (1997). Sundbo, Jon . In: The Service Industries Journal. RePEc:taf:servic:v:17:y:1997:i:3:p:432-455.

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10
222021Evolving impacts of COVID-19 vaccination intentions on travel intentions. (2021). Ekinci, Yuksel ; Williams, Nigel ; Can, Ali Selcuk ; Gursoy, Dogan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:719-733.

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10
232021A review of customer citizenship behaviors in the service context. (2021). Yi, Youjae ; Gong, Taeshik. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:3-4:p:169-199.

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10
242017Customer behavioural intentions towards mobile money services adoption in Ghana. (2017). Narteh, Bedman ; Amoh, Simon ; Mahmoud, Mahmoud Abdulai. In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:426-447.

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10
252021The real estate industry in Turkey: a time series analysis. (2021). Ertugrul, Hasan ; Athari, Seyed Alireza ; Kirikkaleli, Dervis. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:427-439.

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10
262021Customer engagement and purchase intention in live-streaming digital marketing platforms. (2021). Kulbo, Nora Bakabbey ; Asare, Andy Ohemeng ; Fang, Jiaming ; Addo, Prince Clement. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:11-12:p:767-786.

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272019Investigating the effects of tourist engagement on satisfaction and loyalty. (2019). Jaafar, Mastura ; Schuberth, Florian ; Rasoolimanesh, Mostafa S. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:7-8:p:559-574.

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282014Servitisation of European manufacturing: evidence from a large scale database. (2014). Schartinger, Doris ; Dachs, Bernhard ; Jager, Angela ; Biege, Sabine ; Borowiecki, Martin ; Lay, Gunter . In: The Service Industries Journal. RePEc:taf:servic:v:34:y:2014:i:1:p:5-23.

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292022Green human resource management in service industries: the construct, antecedents, consequences, and outlook. (2022). Bayighomog, Steven W ; Tanova, Cem. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:5-6:p:412-452.

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302016Managing service employees: literature review, expert opinions, and research directions. (2016). Wirtz, Jochen ; Jerger, Christina. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:15-16:p:757-788.

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312021Ethical leadership and knowledge hiding: an intervening and interactional analysis. (2021). Usman, Muhammad ; Ali, Moazzam ; Anser, Muhammad Khalid ; Yousaf, Zahid ; Tauheed, Muhammad Luqman. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:5-6:p:307-329.

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322008Revised importance--performance analysis: three-factor theory and benchmarking. (2008). Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin . In: The Service Industries Journal. RePEc:taf:servic:v:28:y:2008:i:1:p:37-51.

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332015Transformative service networks: cocreated value as well-being. (2015). Black, Hulda G ; Gallan, Andrew S. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:15-16:p:826-845.

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342017Travelling for Umrah: destination attributes, destination image, and post-travel intentions. (2017). Maxwell-Stuart, Rebecca ; Gannon, Martin Joseph ; Lochrie, Sean ; Yalinay, Ozge ; Gori, Keith ; Thompson, Jamie ; Godsman, Elliot M ; Taheri, Babak ; Glasgow, Steven ; Perez-Vega, Rodrigo ; Farrington, Thomas ; Ottaway, Luke ; Curran, Ross ; Ogorman, Kevin ; Collinson, Elaine ; MacIntosh, Robert ; MacLaren, Andrew Craig ; Ian, . In: The Service Industries Journal. RePEc:taf:servic:v:37:y:2017:i:7-8:p:448-465.

Full description at Econpapers || Download Turning ideas into products: subjective well-being in co-creation. (2015). Pera, Rebecca ; Viglia, Giampaolo. In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:7-8:p:388-402.

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362004The impact of innovation on economic performance in services. (2004). Savona, Maria ; Cainelli, Giulio ; Evangelista, Rinaldo. In: The Service Industries Journal. RePEc:taf:servic:v:24:y:2004:i:1:p:116-130.

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372019Understanding the challenges of refugee entrepreneurship in tourism and hospitality. (2019). Cetin, Gurel ; Karayilan, Eyup ; Alrawadieh, Zaid. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:9-10:p:717-740.

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382021Brand anthropomorphism, love and defense: does attitude towards social distancing matter?. (2021). Ryu, Kisang ; Hussain, Kashif ; Amin, Muslim ; Dogan, Seden ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:58-83.

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392015Marketing technology for adoption by small business. (2015). Alford, Philip ; Page, Stephen John . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:11-12:p:655-669.

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402006Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs. (2006). Hartmann, Patrick ; Calvo, Pilar Zorrilla . In: The Service Industries Journal. RePEc:taf:servic:v:26:y:2006:i:6:p:633-650.

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412009An empirical examination of perceived retail crowding, emotions, and retail outcomes. (2009). Kim, Jai-Ok ; Lee, Soyoung ; Li, Jiunn-Ger Tony . In: The Service Industries Journal. RePEc:taf:servic:v:29:y:2009:i:5:p:635-652.

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422019Determinants of consumers’ intentions to use smartphones apps for flight ticket bookings. (2019). Lee, Shin-Woo ; Ali, Faizan ; Jeon, Hyeon-Mo. In: The Service Industries Journal. RePEc:taf:servic:v:39:y:2019:i:5-6:p:385-402.

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432015Trust disposition, trust antecedents, trust, and behavioral intention. (2015). Wang, Stephen W ; Hsieh, Chia-Hung ; Ngamsiriudom, Waros . In: The Service Industries Journal. RePEc:taf:servic:v:35:y:2015:i:10:p:555-572.

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442018Interactions between tourism and financial sector development: evidence from Turkey. (2018). Katircioglu, Setareh ; Altinay, Mehmet ; Katirciolu, Salih . In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:9-10:p:519-542.

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452022Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. (2022). Kumar, Satish ; Lim, Weng Marc ; Ali, Faizan. In: The Service Industries Journal. RePEc:taf:servic:v:42:y:2022:i:7-8:p:481-513.

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462020Multichannel integration along the customer journey: a systematic review and research agenda. (2020). Sese, Javier F ; Melero, Iguacel ; Gao, Lily. In: The Service Industries Journal. RePEc:taf:servic:v:40:y:2020:i:15-16:p:1087-1118.

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472021Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19. (2021). Hernandez-Calderon, Araceli ; Min, Jihye ; Kim, Ji Young ; Yang, Kiseol. In: The Service Industries Journal. RePEc:taf:servic:v:41:y:2021:i:1-2:p:84-106.

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482016How context shapes value co-creation: spectator experience of sport events. (2016). Horbel, Chris ; Wilson, Bradley ; Woratschek, Herbert ; Popp, Bastian. In: The Service Industries Journal. RePEc:taf:servic:v:36:y:2016:i:11-12:p:510-531.

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492018The interrelationships between relationship marketing constructs and customer engagement dimensions. (2018). Petzer, Danil Johannes ; van Tonder, Estelle. In: The Service Industries Journal. RePEc:taf:servic:v:38:y:2018:i:13-14:p:948-973.

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502013Co-creation and innovation in public services. (2013). Alves, Helena. In: The Service Industries Journal. RePEc:taf:servic:v:33:y:2013:i:7-8:p:671-682.

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Citing documents used to compute impact factor: 136
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2022Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services. (2022). Sumardi, Wardah Hakimah ; Muhamad, Nazlida ; Islam, Shahidul. In: International Review on Public and Nonprofit Marketing. RePEc:spr:irpnmk:v:19:y:2022:i:1:d:10.1007_s12208-021-00302-6.

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2022Daily relationships between customer incivility, organizational control, self-efficacy, and service performance. (2022). Shin, Gyeongpyo ; Hur, Won-Moo. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001850.

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2022Profiling shoppers’ coping behaviours during a pandemic crisis: A regulatory focus perspective. (2022). Gorst, Jonathan ; Rica, E ; Sit, Kokho Jason. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003775.

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2022The use of e-commerce and the COVID-19 outbreak: A panel data analysis in Japan. (2022). Shibasaki, Ryuichi ; Wakashima, Hisayuki ; Kawasaki, Tomoya. In: Transport Policy. RePEc:eee:trapol:v:115:y:2022:i:c:p:88-100.

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2022Consequences of the Covid-19 epidemic on hygiene purchase behavior. (2022). Bolahan, Ana Maria ; Gombos, Carol Cristina ; Cristian, Ovidiu Andrei ; Velicu, Elena Rusalca. In: Theoretical and Applied Economics. RePEc:agr:journl:v:1(630):y:2022:i:1(630):p:83-92.

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2022Consumer Sentiment in Turkey, from Closure to the New Normal. (2022). Yilmaz, Mustafa Lteri ; Saygili, Metin ; Ersoy, Ahmet Yamur ; Selvi, Hsan Hakan ; Uslu, Mustafa Emre. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:15:p:9135-:d:871732.

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2022Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?. (2022). Islam, Tahir ; Akhtar, Naeem ; Siddiqi, Umar Iqbal. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:67:y:2022:i:c:s0969698922000650.

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2022How Does Personality Affect COVID-19 Pandemic Travel Risk Perceptions and Behaviors? Evidence from Segment Analysis in Taiwan. (2022). Jan, Fen-Hauh ; Lee, Tsung-Hung. In: Sustainability. RePEc:gam:jsusta:v:15:y:2022:i:1:p:655-:d:1020168.

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2022Can Safety Leadership Be an Antidote in the COVID-19 Fear of Job Insecurity and the Work Engagement Relationship in the Norwegian Service Industry? A Moderated-Mediation Model. (2022). Atai, Guzide ; Capkiner, Emel ; Arasli, Huseyin ; Unur, Mert. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12203-:d:925790.

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2022Give Me Five: The Most Important Social Values for Well-Being at Work. (2022). Lous, Eva Petiz ; Santos, Reinaldo Sousa. In: Administrative Sciences. RePEc:gam:jadmsc:v:12:y:2022:i:3:p:101-:d:886097.

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2022THE ASYMMETRICAL IMPACT OF POLICY RESPONSES ON VOLATILITY OF SOVEREIGN DEFAULT SWAPS. (2022). Erer, Deniz. In: Studii Financiare (Financial Studies). RePEc:vls:finstu:v:26:y:2022:i:3:p:35-54.

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2022From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems. (2022). Chen, Bing ; Han, Xiaoyun. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921003817.

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2022Customer engagement and social media: Revisiting the past to inform the future. (2022). Rasul, Tareq ; Lim, Weng Marc. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:325-342.

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2022Enhancing R&D employment slack during environmental turbulence: Triggers and firm performance consequences for R&D-active SMEs. (2022). Teirlinck, Peter. In: Technovation. RePEc:eee:techno:v:118:y:2022:i:c:s0166497222001699.

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2022Assessing citizens behavior towards blockchain cryptocurrency adoption in the Mano River Union States: Mediation, moderation role of trust and ethical issues. (2022). Sawaneh, Ibrahim Abdulai ; Dauda, Sahr James ; Amosun, Tunde Simeon ; Akintunde, Tosin Yinka ; Muhideen, Sayibu ; Rongting, Zhou ; Koroma, Jonathan. In: Technology in Society. RePEc:eee:teinso:v:68:y:2022:i:c:s0160791x22000264.

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2022Trust Evaluation Method of E-Commerce Enterprises with High-Involvement Experience Products. (2022). Wu, Peng ; He, Jun ; Liang, Kun. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:15562-:d:981310.

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2022Developing a classification scheme of service innovation. (2022). Vinig, Tsvi ; Bossink, Bart ; Mu, YU. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627.

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2022The Circular Economy and Sustainability: A Systematic Literature Review. (2022). Latorre, Maria Pilar ; Lamata, Mercedes Gil. In: Cuadernos de Gestión. RePEc:ehu:cuader:55443.

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2022The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability. (2022). Gerou, Anastasia ; Pantouvakis, Angelos. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:15:p:9610-:d:880570.

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2022The quality of physical–electronic hybrid services and its impact on customer loyalty. (2022). Ma, Zecong ; Shen, Pengyi. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:4:d:10.1007_s11628-022-00506-8.

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2022Un framework per la digitalizzazione del territorio. (2022). Sottoriva, Claudio Bongiorno ; Boscolo, Paola Roberta ; Longo, Francesco. In: MECOSAN. RePEc:fan:mesame:v:html10.3280/mesa2022-122oa14872.

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2022Integrative Review of Absorptive Capacity’s Role in Fostering Organizational Resilience and Research Agenda. (2022). Khin, Nay Chi ; Rakthin, Sirisuhk. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12570-:d:932239.

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2022The golden mean: Research on the mechanism of customer participation in employee service innovation. (2022). Zhang, Jieqiong ; Liu, Dewen. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001333.

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2022Analysis of Tourism Experience in Haizhu National Wetland Park Based on Web Text. (2022). Luo, Zeshun ; Chen, Lili ; Lin, Pei. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:5:p:3011-:d:764175.

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2022A Study on the Effect of Emotional Solidarity on Memorable Tourism Experience and Destination Loyalty in Volunteer Tourism. (2022). An, Soyoung ; Eck, Thomas ; Jiang, LI. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:1:p:21582440221087263.

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2022Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry: The Mediating Role of Customer Experience and Attitude. (2022). Matin, Mohammad Abdul ; Kabir, Mohammad Rokibul ; Lepee, Nusrat Jahan ; Rabiul, Md Karim ; Sobhani, Farid Ahammad ; al Karim, Rashed. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16481-:d:998315.

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2022Appropriate service robots in exchange and communal relationships. (2022). Kim, Kyoungmi ; Chang, Woojung. In: Journal of Business Research. RePEc:eee:jbrese:v:141:y:2022:i:c:p:462-474.

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2022Understanding Impacts of Service Robots with the Revised Gap Model. (2022). Li, Xiaodong ; Huang, Chaoying ; Zhang, Shengliang ; Ren, AI. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:5:p:2692-:d:758464.

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2022User Acceptance of Hotel Service Robots Using the Quantitative Kano Model. (2022). Kim, Hong-Bumm ; Xie, Muzi. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:7:p:3988-:d:781436.

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2022Effects of Social Robotics in Promoting Physical Activity in the Shared Workspace. (2022). Huang, Aobo ; Guo, Zhifan ; Ren, Xipei ; Zhang, Xiaoyu ; Xu, Xinyi ; Li, Yuying. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:7:p:4006-:d:781692.

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2022Research on service robot adoption under different service scenarios. (2022). Wang, Shuyang ; Liu, Yun. In: Technology in Society. RePEc:eee:teinso:v:68:y:2022:i:c:s0160791x21002852.

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2022The effects of gender and personality of robot assistants on customers’ acceptance of their service. (2022). Alenya, Guillem ; Andriella, Antonio ; Huertas-Garcia, Ruben ; Forgas-Coll, Santiago. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00492-x.

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2022A conceptual comparative approach on personal AI assistants and external service robots. (2022). Irina, Bojescu ; Maria, Barbul ; Corina, Pelau. In: Proceedings of the International Conference on Business Excellence. RePEc:vrs:poicbe:v:16:y:2022:i:1:p:1466-1474:n:4.

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2022Exploring the effect of humor in robot failure. (2022). Lyu, Ting ; Liang, Yan ; Zhang, Yan ; Xu, Hong ; Yang, Hongyan. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000767.

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2022AI is better when Im sure: The influence of certainty of needs on consumers acceptance of AI chatbots. (2022). Liu, Yingyue ; Wu, Jifei ; Zhang, Jiemin ; Zhu, Yimin. In: Journal of Business Research. RePEc:eee:jbrese:v:150:y:2022:i:c:p:642-652.

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2022The role of emotions in the consumer meaning-making of interactions with social robots. (2022). Mariani, Marcello M ; Borghi, Matteo. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:182:y:2022:i:c:s0040162522003687.

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2022Attitudes of hotel customers towards the use of service robots in hospitality service encounters. (2022). Koc, Erdogan ; Baykal, Muhammed ; Ayyildiz, Ahu Yazici. In: Technology in Society. RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x22001361.

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2022What influences patients continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics. (2022). Shen, Huizhang ; Wang, Mengmeng ; Liu, Xiaohui. In: Technology in Society. RePEc:eee:teinso:v:70:y:2022:i:c:s0160791x22001373.

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2022Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use. (2022). Kim, Yunsik ; Lee, Gyutae. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:2:p:21582440221099293.

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2022Contexts of Consumption and Their Evolution in the Digital Age: Beyond the Service-Dominant Logic. (2022). di Maria, Eleonora ; Bettiol, Marco ; Roberto, Grandinetti . In: Administrative Sciences. RePEc:gam:jadmsc:v:12:y:2022:i:4:p:121-:d:921799.

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2022Bibliometric Analysis of Global Research on Organizational Citizenship Behavior From 2000 to 2019. (2022). Cunlin, LI ; Rusbadrol, Noraini ; Mohd, Mohammad Saipol ; Panatik, Siti Aisyah ; Guiling, Yue. In: SAGE Open. RePEc:sae:sagope:v:12:y:2022:i:1:p:21582440221079898.

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2022Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth. (2022). Ricard, Line ; Kilani, Nour ; Brun, Isabelle ; Rajaobelina, Lova. In: Journal of Financial Services Marketing. RePEc:pal:jofsma:v:27:y:2022:i:3:d:10.1057_s41264-021-00119-8.

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2022A new perspective of innovation toward a non-contact society - Amazons initiative in pioneering growing seamless switching. (2022). Neittaanmaki, Pekka ; Tou, Yuji ; Akhtar, Waleed ; Watanabe, Chihiro. In: Technology in Society. RePEc:eee:teinso:v:69:y:2022:i:c:s0160791x2200094x.

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2022Open innovation and SME performance: The roles of reverse knowledge sharing and stakeholder relationships. (2022). Tang, Au Due ; Hu, Feng ; Chou, Hsin-Hui ; Cabrilo, Sladjana ; Tsai, Fu-Sheng. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:433-443.

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2022Gamification and e-learning for young learners: A systematic literature review, bibliometric analysis, and future research agenda. (2022). Choudrie, Jyoti ; del Giudice, Manlio ; Islam, Nazrul ; Pereira, Vijay ; Jayawardena, Nirma ; Behl, Abhishek. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:176:y:2022:i:c:s0040162521008763.

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2022The Relationship Between “Job Satisfaction” and “Job Performance”: A Meta-analysis. (2022). Salehi, Amir Masoud ; Bordbar, Ali ; Hajizadeh, Mohammad Hossain ; Katebi, Ali. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:23:y:2022:i:1:d:10.1007_s40171-021-00280-y.

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2022Banking Sector Profitability: Does Household Income Matter?. (2022). Voronova, Natalia ; Iakovleva, Elena ; Miroshnichenko, Olga. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:6:p:3345-:d:769836.

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2022Impact of governance and globalization on natural resources volatility: The role of financial development in the Middle East North Africa countries. (2022). Saleem, Muhammad Mansoor ; Saleh, Mamdouh Abdulaziz ; Khan, Irfan ; Liu, Haiying ; Zafar, Muhammad Wasif. In: Resources Policy. RePEc:eee:jrpoli:v:78:y:2022:i:c:s0301420722003269.

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2022Driving coopetition strategy to service innovation: the moderating role of coopetition recognition. (2022). Chen, Ja-Shen ; Wang, Ming-Chao. In: Review of Managerial Science. RePEc:spr:rvmgts:v:16:y:2022:i:5:d:10.1007_s11846-021-00488-3.

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2022Bank Employee Perceptions of Corporate Social Responsibility Practices: Evidence from Egypt. (2022). Diab, Ahmed ; el Sayad, Samar. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:3:p:1862-:d:743233.

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2022Work-Family Interface in the Context of Social Responsibility: A Systematic Literature Review. (2022). Gonalves, Sonia P ; Nogueira, Fernanda ; Maroco, Ana Lucia. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:5:p:3091-:d:765596.

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2022Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship. (2022). Boadi, Victoria Atuobuah ; Hinson, Robert Ebo ; Bosompem, Josephine ; Antwi, Collins Opoku ; He, Zheng. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004641.

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2022The effect of target’s CSR performance on M&A deal premiums: a case for service firms. (2022). Erkmen, Ezgi ; Binesh, Fatemeh ; Ozdemir, Ozgur. In: Review of Managerial Science. RePEc:spr:rvmgts:v:16:y:2022:i:4:d:10.1007_s11846-021-00471-y.

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2022Linking Perceived Corporate Social Responsibility and Employee Well-Being—A Eudaimonia Perspective. (2022). Bauer, Emily Luisa. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:16:p:10240-:d:890813.

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2022.

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2022Gamification for value creation and viewer engagement in gamified livestreaming services: The moderating role of gender in esports. (2022). Xu, Chenglong ; Luo, Lei ; Matz, Robbie ; Qian, Tyreal Yizhou. In: Journal of Business Research. RePEc:eee:jbrese:v:145:y:2022:i:c:p:482-494.

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2022Examining the Value Co-Creation Model in Motor Racing Events: Moderating Effect of Residents and Tourists. (2022). Jang, Wooyoung ; Zhang, Jingxian ; Byon, Kevin K. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:15:p:9648-:d:881253.

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2022Engagement, participation, and relationship quality in the context of co-creation in brand communities. (2022). Arora, Mehak ; McLaughlin, Caitlin ; Haverila, Kai. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:10:y:2022:i:3:d:10.1057_s41270-021-00136-5.

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2022How consumers’ perceptions differ towards the design features of mobile live streaming shopping platform: A mixed-method investigation of respondents from Taobao Live. (2022). Li, Xia ; Qu, LU ; Siponen, Mikko ; Zhang, Xing ; Wan, Shanshan ; Xiao, Quan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922001916.

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2022Increase hedonic products purchase intention through livestreaming: The mediating effects of mental imagery quality and customer trust. (2022). Wang, Jin ; Kandampully, Jay ; Xie, Fengyuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:69:y:2022:i:c:s0969698922002028.

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2022Comparing the effect of interactivity and reputation on purchase intention in live commerce: a serial mediation study. (2022). Doong, Shing H. In: Journal of Marketing Analytics. RePEc:pal:jmarka:v:10:y:2022:i:4:d:10.1057_s41270-021-00139-2.

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2022The Overlooked Contribution of National Heritage Designation in City Branding and Tourism Management. (2022). Akturk, Gul ; Li, JI ; Dai, Tianchen ; Jiao, Jian. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8322-:d:858017.

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2022Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions. (2022). Lee, Jaewoo ; Jung, Sookhwa. In: Service Business. RePEc:spr:svcbiz:v:16:y:2022:i:2:d:10.1007_s11628-022-00488-7.

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2022A planetary boundaries perspective on the sustainability: resilience relationship in the Kenyan tea supply chain. (2022). Papadopoulos, Thanos ; Spanaki, Konstantina ; Espindola, Oscar Rodriguez ; Despoudi, Stella ; Mwangi, George Mutugu. In: Annals of Operations Research. RePEc:spr:annopr:v:319:y:2022:i:1:d:10.1007_s10479-021-04096-y.

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2022Interventions to promote physical distancing behaviour during infectious disease pandemics or epidemics: A systematic review. (2022). Shorter, Gillian W ; Rowland, Vickie ; Drury, John ; Scanlan, Daniel ; Fynn, Wendy Irene ; Chater, Angel ; Karasouli, Eleni ; Swainston, Katherine ; Byrne-Davis, Lucie ; Begum, Suhana ; Hewitt, Rachael ; Hart, JO ; Sharma, Nisha ; Kassianos, Angelos P ; Swanson, Vivien ; Yousuf, Aysha A ; Allen, Sarah F ; McBride, Emily ; Stanescu, Sabina ; Ballard, Lisa M ; Kamal, Atiya ; McGeechan, Grant J ; Ghio, Daniela ; O'Connor, Daryl B ; Morrow, Alison ; Epton, Tracy ; Armitage, Christopher J ; Jenkinson, Elizabeth ; Arden, Madelynne A ; Westbrook, Juliette. In: Social Science & Medicine. RePEc:eee:socmed:v:303:y:2022:i:c:s0277953622002520.

Investigating the predicting role of COVID-19 preventive measures on building brand legitimacy in the hospitality industry in Tanzania: mediation effect of perceived brand ethicality. (2022). Ismail, Ismail Juma ; Amani, David. In: Future Business Journal. RePEc:spr:futbus:v:8:y:2022:i:1:d:10.1186_s43093-022-00128-6.

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2022Organizational legitimacy perception: Gender and uncertainty as bias for evaluation criteria. (2022). Cachon-Rodriguez, Gabriel ; Miotto, Giorgia ; Diez-Martin, Francisco. In: Journal of Business Research. RePEc:eee:jbrese:v:139:y:2022:i:c:p:426-436.

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2022Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence. (2022). Chen, I-Hung ; Lin, Mong-Ching ; Chang, Hsing-Hua Stella ; Fong, Cher-Min. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001345.

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2022The effect of COVID-19 on consumers’ channel shopping behaviors: A segmentation study. (2022). Groening, Christopher ; Ngoh, Cheryl-Lyn. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001588.

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2022The Effect of Tourist-to-Tourist Interaction on Life Satisfaction: A Mediation Role of Social Connectedness. (2022). Wu, Monica ; Xu, Wenqing ; Liu, Weiwei. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:23:p:16257-:d:994629.

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2022Bibliometric analysis of trends in COVID-19 and tourism. (2022). Nel-Lo, Marta Gemma ; Viana-Lora, Alba. In: Palgrave Communications. RePEc:pal:palcom:v:9:y:2022:i:1:d:10.1057_s41599-022-01194-5.

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2022Green Customer and Supplier Integration for Competitive Advantage: The Mediation Effect of Sustainable Product Innovation. (2022). Ndubisi, Nelson Oly ; Latef, Abdel ; Awwad, Abdulkareem . In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:16:p:10153-:d:889378.

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2022How marketing strategy, perceived value and brand image influence WOM outcomes—The sharing economy perspective. (2022). Huang, Yung-Chuan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001643.

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2022A Study on the Evaluation of Green Innovation Efficiency and Influencing Factors of the Chinese Tourism Industry. (2022). Zhang, Kegong ; Zheng, Yuxiang. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16458-:d:997910.

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2022Predicting viewer gifting behavior in sports live streaming platforms: The impact of viewer perception and satisfaction. (2022). Pawar, Kulwant ; Tan, Kimhua ; Liu, Haoyu. In: Journal of Business Research. RePEc:eee:jbrese:v:144:y:2022:i:c:p:599-613.

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2022How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailers perspective. (2022). Na, Sanggyun ; Li, Zhuyuan ; Zheng, Run. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001084.

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2022Artificial intelligence humor in service recovery. (2022). Liu, Juan ; Xu, Xing'An. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000901.

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2022Consumers’ Change in Trust and Security after a Personal Data Breach in Online Shopping. (2022). Rizun, Mariia ; Strzelecki, Artur. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:10:p:5866-:d:814030.

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2022Chatbots and service failure: When does it lead to customer aggression. (2022). Dootson, Paula ; Huang, Yu-Shan. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001370.

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2022The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective. (2022). Hassan, Thowayeb H ; Abdou, Ahmed Hassan ; Salem, Amany E ; Albakhit, Azzam Ibrahem ; Almakhayitah, Muhanna Yousef ; Salama, Wagih. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12791-:d:935744.

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2022Effects of characteristics of in-store retail technology on customer citizenship behavior. (2022). Lee, Kangcheol ; Wang, Chen-Ya ; Gong, Taeshik. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921000540.

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2022Effects of confidence and social benefits on consumers’ extra-role and in-role behaviors: A social identity and social exchange perspective. (2022). Gupta, Roopak Kumar. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004458.

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2022The Effect of Environmentally Sustainable Practices on Customer Citizenship Behavior in Eco-Friendly Hotels: Does the Green Perceived Value Matter?. (2022). Elsayed, Hassan Marzok ; Shehata, Hossam Said ; Abdou, Ahmed Hassan ; Almakhayitah, Muhanna Yousef ; Albakhit, Azzam Ibrahem. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:12:p:7167-:d:836504.

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2022Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies. (2022). Chu, Candace ; Sharma, Piyush ; Gong, Taeshik ; Wa, Kimmy. In: Journal of Business Research. RePEc:eee:jbrese:v:150:y:2022:i:c:p:297-310.

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2022Violations of CSR Practices in the Australian Financial Industry: How Is the Decision-Making Power of Australian Women Implicated?. (2022). Perera, Chamila ; Hewege, Chandana ; Sharma, Abhishek. In: Sustainability. RePEc:gam:jsusta:v:15:y:2022:i:1:p:777-:d:1021885.

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2022Using Marginal Land Resources to Solve the Shortage of Rural Entrepreneurial Land in China. (2022). Zhang, Yuanyuan ; Yang, Chenyujing ; Zhu, Lei ; Xue, Yongji. In: Land. RePEc:gam:jlands:v:11:y:2022:i:7:p:1035-:d:858367.

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2022The Impact of Quality Service on Customer Satisfaction in the Banking Sector amidst Covid-19 Pandemic: A Literature Review for the State of Current Knowledge. (2022). Asa, Asa Romeo ; Nautwima, Johanna Pangeiko. In: International Journal of Management Science and Business Administration. RePEc:mgs:ijmsba:v:8:y:2022:i:3:p:31-38.

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2022Customer knowledge hiding behavior in service multi-sided platforms. (2022). Rutambuka, David ; Perano, Mirko ; Hobeika, Janine ; Castellano, Sylvaine ; Khelladi, Insaf. In: Journal of Business Research. RePEc:eee:jbrese:v:140:y:2022:i:c:p:482-490.

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2022An alternative way to predict knowledge hiding: The lens of transformational leadership. (2022). Cappiello, Giuseppe ; Tran, Phuong Tra ; Nespoli, Chiara ; Scuotto, Veronica. In: Journal of Business Research. RePEc:eee:jbrese:v:140:y:2022:i:c:p:76-84.

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2022Knowledge hide and seek: Role of ethical leadership, self-enhancement and job-involvement. (2022). Cooke, Fang Lee ; Gupta, Megha ; Agarwal, Upasna A. In: Journal of Business Research. RePEc:eee:jbrese:v:141:y:2022:i:c:p:770-781.

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2022Developing a new model of ethical leadership. (2022). Zahrani, Aida Ahmed. In: Entrepreneurship and Sustainability Issues. RePEc:ssi:jouesi:v:9:y:2022:i:3:p:198-211.

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2022Determinant of customer satisfaction and loyalty in using online shopping applications. (2022). Catur, Salsabila Jannatain ; Violenta, Ruth Margaret ; Febrianti, Adjeng Mariana. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:2:p:119-126.

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2022Competing through innovation: Let the customer judge!. (2022). Andreassen, Tor W ; Lervik-Olsen, Line ; Kurtmollaiev, Seidali. In: Journal of Business Research. RePEc:eee:jbrese:v:153:y:2022:i:c:p:87-101.

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2022The role of product design in shaping masstige brand passion: A masstige theory perspective. (2022). Muhammad, Syed Mir ; Gilal, Rukhsana Gul ; Shahid, Shadma. In: Journal of Business Research. RePEc:eee:jbrese:v:152:y:2022:i:c:p:487-504.

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2022Financial Inclusion, Political Risk, and Banking Sector Stability: Evidence from Different Geographical Regions. (2022). Athari, Seyed Alireza. In: Economics Bulletin. RePEc:ebl:ecbull:eb-21-00818.

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2022Does the country’s political and economic risks trigger risk-taking behavior in the banking sector: a new insight from regional study. (2022). Irani, Farid ; Athari, Seyed Alireza. In: Journal of Economic Structures. RePEc:spr:jecstr:v:11:y:2022:i:1:d:10.1186_s40008-022-00294-4.

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2022Development of Cross-Border Tourism in Accordance with the Principles of Sustainable Development on the Kazakhstan-Uzbekistan Border. (2022). Sergeyeva, Aigul ; Abdullina, Akzhunus ; Nazarov, Mamatkodir ; Turdimambetov, Izimbet ; Maxmudov, Muxammadismoil ; Yanchuk, Sergey. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12734-:d:935150.

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2022Goods and Services Tax (GST) Implementation in India: A SAP–LAP–Twitter Analytic Perspective. (2022). Mohan, Ishi ; Deshmukh, Arun Kumar. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:23:y:2022:i:2:d:10.1007_s40171-021-00297-3.

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2022Higher levels of neuroticism in older adults predict lower executive functioning across time: the mediating role of perceived stress. (2022). Mikneviciute, Greta ; Laera, Gianvito ; Kunzi, Morgane ; Hering, Alexandra ; Haas, Maximilian ; Ballhausen, Nicola ; Ihle, Andreas ; Joly-Burra, Emilie ; Zuber, Sascha ; Coelho, Chloe Silva ; Kliegel, Matthias ; Tinello, Doriana. In: European Journal of Ageing. RePEc:spr:eujoag:v:19:y:2022:i:3:d:10.1007_s10433-021-00665-z.

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2022Thanks COVID-19, Ill reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?. (2022). Choo, Wei Chong ; Leong, Yee Choy ; Lim, Xin-Jean ; Cheah, Jun-Hwa ; Wang, Siqi. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:64:y:2022:i:c:s0969698921004094.

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2022Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups. (2022). Chung, Won Young ; Lee, Changjun ; Park, In Young. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:65:y:2022:i:c:s0969698921004409.

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2022The Bridge at the End of the World: Linking Expat’s Pandemic Fatigue, Travel FOMO, Destination Crisis Marketing, and Vaxication for “Greatest of All Trips”. (2022). Abbasi, Saba ; Barnes, Stuart J ; Zaman, Umer ; Khwaja, Muddasar Ghani ; Aktan, Murat ; Anjam, Mahwish. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:4:p:2312-:d:752092.

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2022Purchase Intention and Satisfaction of Online Shop Users in Developing Countries during the COVID-19 Pandemic. (2022). Chaves, Viviana Marin ; Acevedo-Duque, Angel ; Garcia-Salirrosas, Elizabeth Emperatriz ; Olaya, Juan Carlos ; Mejia, Paula Andrea. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:10:p:6302-:d:821088.

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2022The Influence of Corporate Social Responsibility on Consumer Purchase Intention: The Mediating Role of Consumer Engagement via Social Media. (2022). Al-Khasawneh, Mohammad ; Sharabati, Abdel-Aziz Ahmad ; Al-Haddad, Shafig ; Hashem, Raya ; Maraqa, Rand. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:11:p:6771-:d:829761.

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2022Employing Eye Tracking to Study Visual Attention to Live Streaming: A Case Study of Facebook Live. (2022). Hung, Jason C ; Wang, Chun-Chia ; Chen, Hsuan-Chu ; Hsueh, Cheng-Yu. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:12:p:7494-:d:842933.

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2022Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan. (2022). Chen, Der Chao ; Yu, Shih-Yi. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8489-:d:860137.

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2022How do customers change their purchasing behaviors during the COVID-19 pandemic?. (2022). Truong, My D. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:67:y:2022:i:c:s096969892200056x.

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2022.

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2022Fear of Coronavirus on Continuance Intention to Use Food Delivery Apps. (2022). Raman, Prashant. In: Journal of Electronic Commerce in Organizations (JECO). RePEc:igg:jeco00:v:20:y:2022:i:2:p:1-22.

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2022Nordic stock market performance of the travel and leisure industry during the first wave of Covid-19 pandemic. (2022). Falk, Martin ; Lin, Xiang. In: Tourism Economics. RePEc:sae:toueco:v:28:y:2022:i:5:p:1240-1257.

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2022The roles of NSD performance and standardized service development processes in the performance of micro, small, and medium-sized enterprises. (2022). Blommerde-Winters, Tadhg. In: Journal of Business Research. RePEc:eee:jbrese:v:139:y:2022:i:c:p:56-68.

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2022Reflections on New Service Development in Healthcare Industry. (2022). Criean, Emil Lucian. In: REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT. RePEc:rom:rmcimn:v:23:y:2022:i:1:p:37-45.

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2022Understanding organizational resilience in a platform-based sharing business: The role of absorptive capacity. (2022). Yu, Jiang ; Liu, Martin J ; Luo, Jun ; Yuan, Ruizhi. In: Journal of Business Research. RePEc:eee:jbrese:v:141:y:2022:i:c:p:85-99.

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2022Sensitivity analysis of the impact of Covid-19 on corporate sustainability and company performance:Recovery strategy for companies and nations around the world. (2022). Fortune, Ganda ; Benson, Ajeigbe Kola. In: International Journal of Research in Business and Social Science (2147-4478). RePEc:rbs:ijbrss:v:11:y:2022:i:3:p:16-26.

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2022Organisational Resilience during COVID-19 Times: A Bibliometric Literature Review. (2022). Paeffgen, Thea. In: Sustainability. RePEc:gam:jsusta:v:15:y:2022:i:1:p:367-:d:1015411.

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2022INDICATORS AND 3R-TYPE MEASURES IN OVERCOMING FINANCIAL DIFFICULTIES OF COMPANIES. (2022). Mociar-Coroiu, Sorina ; Scoree, Carmen ; Zapodeanu, Daniela ; Rus, Luminiea. In: Annals of Faculty of Economics. RePEc:ora:journl:v:1:y:2022:i:2:p:153-165.

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2022Exploitative leadership and service sabotage. (2022). Kwan, Ho Kwong ; Wu, Long-Zeng ; Lyu, Yijing ; Ye, Yijiao. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000950.

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2022Developing a classification scheme of service innovation. (2022). Vinig, Tsvi ; Bossink, Bart ; Mu, YU. In: Annals of Tourism Research. RePEc:eee:anture:v:95:y:2022:i:c:s0160738322000627.

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2022Journal of Behavioral and Experimental Finance: A bibliometric overview. (2022). Goyal, Nisha ; Rao, Sandeep ; Kumar, Satish. In: Journal of Behavioral and Experimental Finance. RePEc:eee:beexfi:v:34:y:2022:i:c:s2214635022000181.

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2022Guidelines for advancing theory and practice through bibliometric research. (2022). Donthu, Naveen ; Kumar, Satish ; Lim, Weng Marc ; Mukherjee, Debmalya. In: Journal of Business Research. RePEc:eee:jbrese:v:148:y:2022:i:c:p:101-115.

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2022Internet Users’ Approach to HRM Portals in the Context of Sustainable Development—A Comparative Analysis of Poland and Türkiye. (2022). Atasever, Mesut ; Chmielarz, Witold ; Zborowski, Marek. In: Energies. RePEc:gam:jeners:v:15:y:2022:i:21:p:8301-:d:965201.

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2022Mapping the Sustainable Human-Resource Challenges in Southeast Asia’s FinTech Sector. (2022). Kao, Duc-Dinh ; Wu, An-Chi. In: JRFM. RePEc:gam:jjrfmx:v:15:y:2022:i:7:p:307-:d:861911.

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2022Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis. (2022). Dogru, Tarik ; Aydin, Ekrem ; Iik, Cem ; Karagoz, Deniz ; Sirakaya-Turk, Ercan ; Rehman, Abdul. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:13:p:7889-:d:850559.

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2022Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective. (2022). Shahzad, Farrukh ; Ali, Shahab ; Hussain, Iftikhar ; Sun, LI ; Fareed, Zeeshan ; Wan, Yong ; Irfan, Muhammad. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:14:p:8648-:d:862999.

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2022Study on the Evaluation of Green Technology Innovation Efficiency and Its Influencing Factors in the Central Plains City Cluster of China. (2022). Xue, Guizhi ; Liu, Chenguang ; Yang, Yali ; Fu, Wensi ; Dong, XU. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:17:p:11012-:d:905895.

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2022Virtual Immersive Platforms as a Strategic Innovative Destination Marketing Tool in the COVID-19 Era. (2022). Varelas, Sotirios. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:19:p:12867-:d:936983.

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2022How Do Fresh Live Broadcast Impact Consumers’ Purchase Intention? Based on the SOR Theory. (2022). Song, Zhijie ; Liu, Chang ; Shi, Rui. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:21:p:14382-:d:961827.

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2022Employee Adversarial Growth Driven by Organizational Learning in the Chinese Pharmaceutical Industry. (2022). Nie, Ting ; Mo, Dazhuo ; Sun, Yanwei. In: Sustainability. RePEc:gam:jsusta:v:14:y:2022:i:24:p:16946-:d:1006540.

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2022Asian business and management: review and future directions. (2022). Sahoo, Saumyaranjan ; Kumar, Satish ; Malik, Ashish ; Froese, Fabian Jintae. In: Asian Business & Management. RePEc:pal:abaman:v:21:y:2022:i:5:d:10.1057_s41291-022-00209-y.

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2022.

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Recent citations received in 2021
YearCiting document
2021Demystifying knowledge hiding in academic roles in higher education. (2021). Bavik, Ali ; Bhattacharya, Ananya ; Creed, Andrew ; Zutshi, Ambika ; Sohal, Amrik. In: Journal of Business Research. RePEc:eee:jbrese:v:137:y:2021:i:c:p:206-221.

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2021The effect of employees politeness strategy and customer membership on customers perception of co-recovery and online post-recovery satisfaction. (2021). Xiao, Yan ; Su, Jiafu ; Yuan, Yafen ; Zhang, YU. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003064.

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2021The Psychology behind Knowledge Hiding in an Organization. (2021). Takahashi, Yoshi ; Rezwan, Roksana Binte. In: Administrative Sciences. RePEc:gam:jadmsc:v:11:y:2021:i:2:p:57-:d:563589.

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2021Nexus between Financial Development, Renewable Energy Consumption, Technological Innovations and CO 2 Emissions: The Case of India. (2021). Nizamani, Mir Muhammad ; Ali, Minhaj ; Qayyum, Muhammad ; Jahanger, Atif. In: Energies. RePEc:gam:jeners:v:14:y:2021:i:15:p:4505-:d:601700.

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2021.

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2021.

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2021Role of Non-Pharmaceutical Interventions for COVID-19 in Cruise Tourists’ Decision-Making Process: An Extended Model of Goal-Directed Behavior. (2021). Lee, Choong-Ki ; Youn, Hyo-Jin ; Xu, Wenjie. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5552-:d:555696.

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2021Employee Service Quality at Uzbekistani Halal Restaurants Amid the COVID-19 Pandemic. (2021). Ahn, Young-Joo ; Shokhsanam, Zoirova. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:10:p:5712-:d:558054.

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2021The Effect of Abusive Supervision on Organizational Identification: A Moderated Mediation Analysis. (2021). Arici, Hasan Evrim ; Cengiz, Mustafa ; Arasli, Huseyin. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8468-:d:603945.

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2021The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China. (2021). Wang, Yaxi ; Yuan, Qing ; Ge, Yuhan ; Park, Keunsoo. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:15:p:8633-:d:607255.

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2021The Role of Ethical Leadership in Managing Occupational Stress to Promote Innovative Work Behaviour: A Cross-Cultural Management Perspective. (2021). Yamoah, Fred A ; Ul, Adnan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:17:p:9608-:d:622492.

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2021The Impact of Public-Private Partnership Investment in Energy and Technological Innovation on Ecological Footprint: The Case of Pakistan. (2021). Kirikkaleli, Dervis ; le Thanh, Tiep ; Memon, Javed Ahmed ; Chunling, LI ; Ali, Minhaj. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10085-:d:631861.

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2021Power Brand Defense Up, My Friend! Stimulating Brand Defense through Digital Content Marketing. (2021). Lahuerta-Otero, Eva ; Aljarah, Ahmad ; Sawaftah, Dima ; al Jarah, Ahmad. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10266-:d:635224.

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2021A Review of Research on Tourism Industry, Economic Crisis and Mitigation Process of the Loss: Analysis on Pre, During and Post Pandemic Situation. (2021). Paiano, Annarita ; Crovella, Tiziana ; Bhuiyan, Miraj Ahmed ; Alves, Helena. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:18:p:10314-:d:636112.

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2021The Effect of Food Safety-Related Attributes on Customer Satisfaction of Ready-to-Eat Foods at Hypermarkets. (2021). Wei, Yu-Ping. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:19:p:10554-:d:641490.

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2021Understanding the Factors Affecting Pro-Environment Behavior for City Rail Transport Usage: Territories’ Empirical Evidence—Malaysia. (2021). Au Yong, Hui Nee ; Kalhoro, Maryam ; Spr, Charles Ramendran. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12483-:d:677251.

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2021Examining Factors Influencing COVID-19 Vaccine Tourism for International Tourists. (2021). Ractham, Peter ; Chen, Charlie ; Kaewkitipong, Laddawan. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:22:p:12867-:d:684173.

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2021Understanding Consumer Travel Behavior during COVID-19. (2021). Ali, Laiba ; Duan, Yachao ; Chen, Xianglan ; Ryu, Kisang. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:23:p:13330-:d:693100.

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2021Antecedents of Purchase Intention at Starbucks in the Context of Covid-19 Pandemic. (2021). Song, Myungkeun ; Moon, Joonho ; Shim, Jimin ; Lee, Wonseok. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:4:p:1758-:d:494820.

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2021Senior Consumer Motivations and Perceived Value of Robot Service Restaurants in Korea. (2021). Cha, Seong-Soo ; Lee, Jeungsun ; Kwak, Min-Kyu. In: Sustainability. RePEc:gam:jsusta:v:13:y:2021:i:5:p:2755-:d:510102.

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2021Green Technology Innovation, Globalization, and CO 2 Emissions: Recent Insights from the OBOR Economies. (2021). Jahanger, Atif ; Sharma, Ridhima ; Zhu, Nanli ; Li, Xiaoping ; Bilal, Ahmer. In: Sustainability. RePEc:gam:jsusta:v:14:y:2021:i:1:p:236-:d:711741.

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2021Government Agency Product Endorsements and Stock Valuations: A COVID-19 Event Study. (2021). Schaub, Mark. In: International Journal of Economics and Finance. RePEc:ibn:ijefaa:v:13:y:2021:i:5:p:1.

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2021Uncovering knowledge on travel behaviour during COVID-19: a convergent parallel mixed-methods study in the context of Italy. (2021). Atzeni, Marcello ; Bregoli, Ilenia ; del Chiappa, Giacomo. In: Italian Journal of Marketing. RePEc:spr:ijmark:v:2021:y:2021:i:4:d:10.1007_s43039-021-00036-7.

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2021Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services. (2021). Pandey, Neeraj ; Patwardhan, Avadhut Arun. In: International Journal of Global Business and Competitiveness. RePEc:spr:ijogbc:v:16:y:2021:i:1:d:10.1007_s42943-021-00042-8.

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2021Tertiarization of the Economy in Russian Regions: Deindustrialization or Postindustrialization?. (2021). Zotova, M V ; Safronov, S G. In: Regional Research of Russia. RePEc:spr:rrorus:v:11:y:2021:i:3:d:10.1134_s2079970521030114.

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Recent citations received in 2020
YearCiting document
2020 Risk adaptation: A continuous learning process in the context of unrepeatable phenomena. (2020). Pricin, Gabriel. In: Sociology and Social Work Review. RePEc:edr:sswrgl:v:4:y:2020:i:2:p:56-63.

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2020Designing for Quality of life. (2020). Kim, Hyelin ; Berbekova, Adiyukh ; Uysal, Muzaffer. In: Annals of Tourism Research. RePEc:eee:anture:v:83:y:2020:i:c:s0160738320300888.

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2020Valuation of coral reefs in Japan: Willingness to pay for conservation and the effect of information. (2020). Managi, Shunsuke ; Fujii, Masahiko ; Yamano, Hiroya ; Yoshida, Yumi ; Kumagai, Naoki H ; Takano, Kohei Takenaka ; Imamura, Kohei ; Nakashizuka, Tohru. In: Ecosystem Services. RePEc:eee:ecoser:v:46:y:2020:i:c:s221204162030108x.

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2020Culture and International business research: A review and research agenda. (2020). Singh, Shiwangi ; Srivastava, Saurabh ; Dhir, Sanjay. In: International Business Review. RePEc:eee:iburev:v:29:y:2020:i:4:s0969593120300470.

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2020Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach. (2020). Gustafsson, Anders ; Verma, Surabhi. In: Journal of Business Research. RePEc:eee:jbrese:v:118:y:2020:i:c:p:253-261.

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2020Bibliometric overview of the Technological Forecasting and Social Change journal: Analysis from 1970 to 2018. (2020). Sharma, Anuj ; Das, Mukunda V ; Dhir, Sanjay ; Singh, Shiwangi. In: Technological Forecasting and Social Change. RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519305220.

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2020.

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2020.

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2020An Empirical Investigation on Determinants of Sustainable Economic Growth. Lessons from Central and Eastern European Countries. (2020). Lucian, Gaban ; Mozi, Rathnaswamy Malar ; Ioan, Batrancea ; Mircea-Iosif, Rus ; Horia, Tulai ; Gheorghe, Fatacean. In: JRFM. RePEc:gam:jjrfmx:v:13:y:2020:i:7:p:146-:d:380959.

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2020COVID-19 and Disruption in Management and Education Academics: Bibliometric Mapping and Analysis. (2020). Silva, Rui ; Franco, Mario ; Rodrigues, Margarida. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:18:p:7362-:d:410479.

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2020The Perception of CSR Activities in a Selected Segment of McDonald’s Customers in the Czech Republic and Its Effect on Their Purchasing Behavior—A Case Study. (2020). Vrbkova, Lucie ; Redl, Karel ; Hommerova, Dita ; Svoboda, Roman. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:20:p:8627-:d:430791.

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2020Dismissals and Temporary Leaves in Romanian Companies in the Context of Low Demand and Cash Flow Problems during the COVID-19 Economic Lockdown. (2020). Ti, Silviu Mihail ; Netian, Tefan Andrei ; Turnea, Elena-Sabina ; Gu, Alexandra Luciana ; Vod, Ana Iolanda. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:21:p:8850-:d:434338.

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2020The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam. (2020). Duy, Nguyen Thien ; Vrana, Vasiliki ; Thanh, Nguyen Thi ; Das, Subhankar ; Mondal, Subhra R ; Dzung, Pham Tien ; Huy, Doan Xuan. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:22:p:9523-:d:445682.

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2020Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis. (2020). Schewe, Gerhard ; Frommeyer, Britta ; Koch, Julia. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:24:p:10247-:d:458762.

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2020Cause-Related Marketing and Purchase Intention toward Team-Licensed Products: Moderating Effects of Sport Consumers’ Altruism. (2020). Kim, Doo-Han ; Song, Hyun-Seok ; Baek, Woo-Yeul ; Byon, Kevin K. In: Sustainability. RePEc:gam:jsusta:v:12:y:2020:i:8:p:3183-:d:345688.

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2020New Technologies in the Field of Tourist Guiding: Threat or Tool?. (2020). Sevenhuysen, Karina ; de la Harpe, Michelle. In: Journal of Tourismology. RePEc:ist:iupjot:v:6:y:2020:i:1:p:13-33.

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2020Diagnosing the Organizational Culture of Rural Community Banks in Ghana and Its Effects on Their Financial Performance. (2020). Asaah, Beatrice L ; Luguterah, Austin W. In: Journal of Social Science Studies. RePEc:mth:jsss88:v:7:y:2020:i:2:p:86-114.

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2020ADAPTING KNOWLEDGE MANAGEMENT STRATEGIES IN THE CONTEXT OF THE COVID-19 PANDEMIC. A PRELIMINARY OVERVIEW. (2020). Zbuchea, Alexandra ; Pinzaru, Florina. In: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE. RePEc:rom:mancon:v:14:y:2020:i:1:p:307-318.

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2020The Transformation of Governance System: A Decade Long Experience of Corporate Governance Using Meta-analysis. (2020). Gupta, CP ; Gulati, Khushboo. In: Global Journal of Flexible Systems Management. RePEc:spr:gjofsm:v:21:y:2020:i:3:d:10.1007_s40171-020-00244-8.

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2020Hotel managers’ perceptions towards the use of robots: a mixed-methods approach. (2020). Ivanov, Stanislav ; Markova, Martina ; Seyitolu, Faruk. In: Information Technology & Tourism. RePEc:spr:infott:v:22:y:2020:i:4:d:10.1007_s40558-020-00187-x.

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2020Impact of Covid-19 on Omans Construction Industry. (2020). Marey-Prez, Manuel ; al Amri, Tariq. In: Technium Social Sciences Journal. RePEc:tec:journl:v:9:y:2020:i:1:p:661-670.

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2020.

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2020Universalism values and organisational citizenship behaviour referring to employee perception of corporate social responsibility. (2020). Wioletta, Wereda ; Ivil, Stankeviit. In: Management & Marketing. RePEc:vrs:manmar:v:15:y:2020:i:2:p:302-325:n:10.

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2020Do CSR activities increase organizational citizenship behavior among employees? Mediating role of affective commitment and job satisfaction. (2020). Salam, Javeria ; Khan, Komal Akram ; Jiang, Yushi ; Khaskheli, Asadullah ; Qureshi, Muhammad A ; Raza, Syed A. In: Corporate Social Responsibility and Environmental Management. RePEc:wly:corsem:v:27:y:2020:i:6:p:2941-2955.

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2020How does workplace bullying influence nurses’ abilities to provide patient care? A nurse perspective. (2020). Patrician, Patricia A ; Li, Peng ; Gillespie, Gordon L ; Swiger, Pauline A ; Ivankova, Nataliya V ; Anusiewicz, Colleen V. In: Journal of Clinical Nursing. RePEc:wly:jocnur:v:29:y:2020:i:21-22:p:4148-4160.

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Recent citations received in 2019
YearCiting document
2019Syrian Refugee Entrepreneurship in Turkey: Integration and the Use of Immigrant Capital in the Informal Economy. (2019). Atasu-Topcuolu, Reyhan. In: Social Inclusion. RePEc:cog:socinc:v:7:y:2019:i:4:p:200-210.

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2019Estimating deception in consumer reviews based on extreme terms: Comparison analysis of open vs. closed hotel reservation platforms. (2019). Bergey, Paul K ; Kim, Moon-Yong ; Moon, Sangkil. In: Journal of Business Research. RePEc:eee:jbrese:v:102:y:2019:i:c:p:83-96.

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2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences. (2019). Hollebeek, Linda D ; Ul, Jamid ; Rasool, Aaleya ; Khan, Imran ; Rahman, Zillur. In: Journal of Retailing and Consumer Services. RePEc:eee:joreco:v:50:y:2019:i:c:p:277-285.

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2019Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality. (2019). Sung, Hye Jin ; Lee, Suk Won ; Mo, Hyeon. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:11:p:3141-:d:237013.

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2019Intellectual Capital, Profitability, and Productivity: Evidence from Pakistani Financial Institutions. (2019). Haris, Muhammad ; Yao, Hongxing ; Shafique, Muhammad Aamir ; Javaid, Hafiz Mustansar ; Tariq, Gulzara. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:14:p:3842-:d:248307.

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2019Public Support Agencies for Innovation in Multilevel Governance Systems: Exploring the Existence of Signs of Complementarity and Substitution. (2019). Guisado-Gonzalez, Manuel ; Vila-Alonso, Mercedes ; Gonzalez-Blanco, Jennifer. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:20:p:5778-:d:277827.

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2019Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis. (2019). Sepe, Fabiana ; del Gaudio, Giovanna ; della Corte, Valentina ; Sciarelli, Fabiana. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:21:p:6114-:d:283064.

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2019Should Listed Banks Be Concerned with Intellectual Capital in Emerging Asian Markets? A Comparison between China and Pakistan. (2019). Haris, Muhammad ; Xu, Jian ; Yao, Hongxing. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:23:p:6582-:d:289470.

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2019Intellectual Capital Performance of the Textile Industry in Emerging Markets: A Comparison with China and South Korea. (2019). Wang, Binghan ; Xu, Jian. In: Sustainability. RePEc:gam:jsusta:v:11:y:2019:i:8:p:2354-:d:224305.

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2019The impact of coproducing services with clients on knowledge-intensive business services’ innovativeness. (2019). Chichkanov, Nikolay. In: HSE Working papers. RePEc:hig:wpaper:100sti2019.

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2019Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. (2019). Alkire, Linda ; Kabadayi, Sertan ; Puente, Ann Marie ; Wasieleski, David ; Livne-Tarandach, Reut ; Broad, Garrett M. In: Humanistic Management Journal. RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9.

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2019Determining tourist satisfaction from travel reviews. (2019). Song, Shuang ; Saito, Hajime ; Uchida, Junichi ; Kawamura, Hidenori. In: Information Technology & Tourism. RePEc:spr:infott:v:21:y:2019:i:3:d:10.1007_s40558-019-00144-3.

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